Our luggage arrived on Saturday evening completely soaked. Had we not complained to the ship staff, they would have just ignored the fact that their staff left our luggage in the pouring rain for over an hour. We found out from passengers who watched as the Princess staffers ran for cover during a downpour, leaving luggage with not even a tarp to cover it. We had only the clothes on our backs for 2 1/2 days. They were so backlogged with cleaning passenger laundry, they could not handle the demand. A little forethought could have saved them a lot of trouble. So, we were unable to attend the formal dining extravaganza as we had no proper attire. Very poor, Princess.
The food at the Horizon Court was miserable. The pork was like shoe leather and most of the food was COLD. I tried a waffle for breakfast and could not even saw through it with a knife. Eggs were stone cold and runny. Isn't Princess embarrassed to present this kind of food and service to passengers? Could they care less? Someone from Princess should go undercover and fix this mess on this ship.
The pizza was very good and the International Cafe was good as well. If you take this ship, be prepared to lose weight. We did. The food in the dining room was OK, so eat there for breakfast. At least the food is hot.
We left from Pier 2 and arrived back at Pier 29! Absolutely NO communication from the staff as passengers waited in disgust for over an hour to disembark. Then, they had only 2 small shuttle buses to transport 3000 passengers to the proper terminal for their cars and pick-ups. Very poor. In addition, the bus driver was pandering the crowd for tips...While on the bus, we heard other horror stories from other passengers. Some had made "reservations" for Any Time Dining to find that there were no tables available for them. Other passengers complained that the ship staff messed up their birth dates so 44 year old people were showing as 13 yrs old and could not enter the casino. The ship never did fix the mess up. I will be SURE to watch my billing from them very carefully.
All I can say is that they ruined our 5 day cruise. We were so looking forward to our first Princess cruise and were met with a mess. Think twice before you book on the Crown Princess. Never again.