When we got to the ship at about 12:30, there was no "priority" embarkation -- we were lined up for customs outside the terminal .....loooong line up. Disembarkation was "unorganized" and again, there was no "priority" disembarkation.
We have sailed on the Summit in 2004, and comparing to that, the food and service was not that great. In the buffet in the morning, not once this cruise did any one offer us coffee at our table -- eventhough it wasn't even busy some mornings. Noone was there to help with our trays either, but that's OK, we're quite capable of doing that ourselves. The coffee was not hot at all, but most days it was very strong -- I liked it, but my DH didn't. Good thing they had Taster's Choice packets, so I could make him a nice cup of coffee in the mornings. On the last couple of days, there was no more iced tea or pineapples! The buffet food was not that great...pizza totally sucked! It was soggy/limpy. The scrambled eggs at breakfast were absolutely horrible...runny and wet!
In the MDR, we had Select Dining, and made reservations online before hand...reservations did not mean anything! You were sat at the table as you showed up...sometimes it was at least 1/2 hour wait. The waiters were a little confused, the head waiter doing the assistant waiter's job sometimes if he forgot to bring/do something. Half lobster and cheap cuts of meat and rubbery skin on the grilled chicken breast. Sometimes we had to wait quite a long time for things we had ordered. There was pork belly and Momma's pork chops on the formal night menus. I had ordered eggplant ratatouille on the last formal night, and so did a lot of ladies close to our table, and 5 minutes after ordering, I was told that they don't have this dish, and I could have a Portobello dish instead. Then when we had dessert and ordered our coffees (which were much better in the MDR than the buffet), we were told that they had run out of cream. The desserts were not very good like before...the pastry was dry/hard usually. Baked Alaskan was not flaming either for us.
Our room steward was really good, no complaints there. Daily h'ordeures (sp?) were a nice treat, and the flowers and chocolates on the pillow in the evenings. There was the champagne on ice when we got there, which we ended up giving away to a nice couple we met on the ship, since we don't drink alcohol. We asked the steward if we can trade it in for something non-alcoholic, but were told that they've stopped doing that since too many people were asking for trades.
On Decks 10 and 11, we saw plates and glasses and cups on the floors not picked up very quickly (some were there for a day!)
The Thelasotherapy pool was ok, until I noticed how dirty it was! I blew bubbles with my mouth and noticed the "brown" film on top of the water. I came out "gagging" and never went back in there after that. That whole area was where all the older people were hanging out (which we had a lot on this ship), and the smell around that pool wasn't very "fresh".
On Sea Days, there were no activities by the pool...no ice carvings, line dancing, good band.... Only a solo steel drummer/singer for a couple of hours in the afternoons...same guy every day!
The shows in the theater were also "cheesy". Jugglers, comedians, violinist, High C's.... Only 2 half decent shows in total for 2 weeks! It was very loud -- bad speaker system??
On the last formal evening, they were "heavy duty cleaning" all the decks, starting at about 8 pm!! Deck 10 port side and Deck 4 port side -- big noisy machines with lots of water spraying everywhere -- remember, this is formal night, and we're dressed up in our bests! This was very wrong of them to do at that time!
The last day, when I went to The Emporium (the shops), there was a watch sale!!! This started at 10 am, and there were lots of people standing around and waiting for them to take the tarp off so they can buy these watches that were valued at "up to $100" now going for $19. Some people started peaking before, and were told not to do that...meanwhile, they had lots more boxes under the tables too!! I got out of there before it started.....didn't want to get hurt.
We had also booked a time with the "Future Cruise" so we could get our OBC for the next cruise...but only booked "open passage" since we weren't sure if we wanted to come back on this cruise (great itineary but not that great of a ship) or on a newer ship like the Eclipse (not that great itineary but at least it's a brand new ship). The person that saw us, was not very "enthused". He didn't say anything, only answered our questions as short as possible. We both felt like that about him. He just didn't want to be behind that desk.
There were some really nice people on this ship, and that's what was really nice. Would we sail on Constellation again? Probably not...