Entertainment on board was good in the lounges, considering they were all Italian, and did their best to translate the songs into English. The show every evening in the theater was another disappointment. The stage was very small, and lacked any appearance of being a production set. They projected images on a screen, and had a catwalk with stairs on both sides, as the only prop for every show for 12 nights of the 14. The dancers were very good considering they didn't have much of a stage setting to work with. The entertainers on the other hand left a lot to be desired. In my opinion there was not enough variety. Every night you had a dance routine and then it was followed by a circus act or a opera singer. No other type of entertainment was available. This type of entertainment got real old-real quick.
Dining on board was just average. The food in the dining room lacked presentation. It was good, but nothing to brag about. The buffet was adequate, good selection everyday, properly served, and made a good appearance.
Shore excursions were available as advertised. The only complaint I heard were from guests that bought them from a travel agent prior to sailing. There was some confusion a the tour desk concerning these pre-paid tours. A couple we meet had to purchase the tours again, and were told to take it up with their travel agent and credit card company. No effort was made by the cruise line to rectify this situation.
We had no children traveling with us, but listings in the daily program always addressed what was happening and available for children.
Staff was very helpful, considering the language barrier. Most spoke very little, if any English. They did do their best to accommodate the guest. Service was adequate...They did nothing over and above in order to make you feel like a valued guest. I guess with 3200 passengers on board. There is only so much they can do to pamper you.
This is my first cruise on board a larger ship. We normally sail on smaller ships (1400 -1600 guests) so we expected a little more personal service, especially when your booked in their best (suite) stateroom. It didn't happen!
Holland America keep those smaller ships in service - - - were coming back!