I was surprised to read the review by Tilly-Loves-Seabourn, because our experience was nearly identical on a 10-day cruise to Antarctica in December 2010. The saving grace was that our cruise was chartered by Abercrombie & Kent, who supplied all of the on-board lecturers and naturalists who worked hard as our zodiac guides.
This ship (and its new Ponant owners) may have five-star aspirations but they don't seem to have a clue as to the requisite service levels and cuisine. I am sad to report that both service and cuisine are below the standard of Royal Caribbean mega ships, far below Celebrity, and not even comparable to Seabourn and her real peers. We had bartenders so green that they could not identify brand-name bottles on their shelf or find/mix the drinks on their cocktail list. We had waiter-busboys so inept that they were scraping cleared plates tableside, oblivious to standard clues as to when diners where finished with a course, unable to take accurate non-standard meal requests (e.g., substitutions). And don't get me started about the unsanitary way that I saw cutlery, fruits and straws handled.
There were a few senior people in the dining room who seemed to understand our expectations but when privately pressed were frankly embarrassed that they lacked the new corporate head office support for adequate staffing or quality supplies. That may be true, but they were doing a poor job of training staff and working with what they had.
There also was a certain French indifference to service requests, even though I'm fluent in French. Room service breakfast after 10:00 a.m. (because the restaurant stops serving at 9:30, even on at-sea days) -- impossible (not even toast or a hard-boiled egg). Someone is sick in the cabin and we need sheets changed -- no message passed on to the cabin stewards who arrive 3.5 hours later on their regular rounds.
Except for the A&K Staff, there was virtually no entertainment or activity on board (not even a daily crossword puzzle).
This may be the best looking boat sailing in the Antarctic, but I'll bet that many others offer better service and far better food.