We have heard nothing but good about this cruiseline so my parents, a friend and I decided to try HAL for the first time.

Stateroom:

We were in stateroom 5009,which was a double bed, couch and top bunk. For being a bigger stateroom than on Carnival and Norwegian, we found the layout took away space and made it smaller than other cruiselines we were on. Our top bunk was broken for 2 days (sloped so they put towels to try to make the mattress flat). Three of us slept in one bed. When taking this issue to the front desk staff, we were treated unprofessionally and they did not believe us until my father came done to complain the next day and they saw the bed themselves. Carpenters were brought in to fix this after the second night. To compensate this, they gave us a credit of only $50 dollars,which paid for one person being put out not 3. They gave the credit at midnight the night before our cruise was done - we are unable to dispute our bill after 10 pm, otherwise we would have taken our gratuities back and paid them to the room stewards which were the most helpful and paid the least on a luxury cruiseline! Read more