A nice big new ship but that’s about where it starts and stops. The beginning didn’t get off to a good start as we were delayed at Gatwick for over 5hrs by Thomas Cook who were very off about things, we had to pester them for a food voucher as we had been there from 5-30am. The seats on the plane were the most uncomfortable we have ever used, When we arrived all we got was told which floor our cabin was on, no comment about our delay offer of support to help make things any easier so we had to find our own way around the ship to find food. The main restaurants were closed and the self service ones were clearing up and there were only scraps left. The ships facilities are not big enough to take the amount of people. People are like sardines around the pools. The atrium is way to small and the dance floor is ridiculously small. When sailing the shops would be open and additional stalls would be placed in the aisles which caused even more problems with the amount of people walking about as the aisles hardly coped without them being there.
Like another report the dress codes were not adhered to which was very disappointing.
The self service buffet areas were akin to a motorway service area, people everywhere, hardly a table to be found once you had negotiated your way around the food area so we stuck to the main dining halls, at least when we ordered hot food we knew we would get it and the waiters were brilliant always willing to do things for you.
The main dining restaurants got very crowded to the point where it was difficult to hold a decent conversation as the noise reverberated the room along with the incessant drone from the air conditioning which was in every room on the ship.
Also the fine dining restaurants were excellent especially the glass house and Sindhu. The attention to detail and the service was excellent
The Headliners were excellent and we cannot praise them enough, they made our holiday. The supporting entertainment was also very good especially the annie Lenox tribute girl.
Looked good but you need to organize movement as only one person could walk around the end of the bed at the same time and the shower room was more like a moulded cupboard.
All the staff were very pleasant and courteous