Arrived at San Diego airport from Phoenix, no problems. We used the public transportation ( bus ) to go from the airport to the cruise terminal. It runs ever 20 minutes and costs $1.10 per senior, exact change is required. The bus was clean, fast and let us off on Harbor near the terminal. The bus number is 992 in either direction.
Embarkation was a breeze.
Cabins were ready and luggage arrived in good time. We had excellent cabin stewards, Bambang and Atman.
We had very slow and not very good service in the La Fontaine dining room the first night, Open Seating. We switched tables for the next night and were rewarded with excellent and friendly service at table 128. The waiter and asst. were Antong and Sugi. We found that the best wine steward was Digz. We continued to call every morning to reserve that table to insure great service. There were some complaints from other cruisers about poor and slow service this cruise, which is unusual from Holland America.
The Lido dining was very good, clean and well run. The food was just as good as the main dining room. I found some waiters there were above the average. They were Alex, Sugi, Iful and a couple of others whom I can not remember their name. Overall experience in the Lido was great.
The Culinary Arts center/Movie theatre was very good.
Crows Nest was very good.
Shops were small.
The Pinnacle Dining room was excellent.
The gym was small but very well equiped and run by Jenna and Oscar.
Service from the Front Desk was excellent.
The Shore Excursions desk wasn't as good. Our travelling companion can not walk as well and has some problems with long distances and uneven walking. Our friend asked at the man at the shore excursions desk about going on the "Rhythms of the Night" excursion in Puerto Vallarta, as to how easy the walking would be for him and explained his problems. The man told him that there would be no problems for him to do this excursion. WRONG!!!! Our friend cancelled due to doubts about if he could do it after talking to some of the other passengers. We went on the excursion and we could tell that there was no way that the shore excursions man should have recommended this excursion for our friend.
The Queen's Room, main theatre, was small and on the bottom floor, the floor is flat so that one is blocked by others sitting in front of you. The shows were very good.
Holland was very good with insuring that all was well at all the ports. Tenders were clean and the crew members were very helpful.
Disembarkation went very well also. As on most cruises there are those passengers that block the stairways and hallways even after being asked repeatedly not to by the crew. Such a safety hazard, all due to people who can not or will not wait their turn.