We returned late Saturday night from our 16 day trip to Germany and Austria which included a cruise from Frankfurt to Vienna on Avalon's Luminary.
We were thrilled to have no rain and LOTS of snow and only a few times were the conditions icy and/or slushy, making walking unpleasant. The snow covered scenery was magnificent and really added to the ambiance. This was our 4th visit at this exact time of year and the first time we had snow in every city we visited, except for our 4 days in Berlin at the very beginning of our trip.
The Luminary is a new ship and she is elegant and understated. The highlight was the outstanding staff who was among the very best we have encountered on any cruise line. Gabriel, the utterly competent Maitre'd, managed a dining staff that was not only professional but also warm and gracious. Stand outs were Charlie (Perdang), Laszlo and Norbett. Our chef, Stefan, had been with us on our Affinity cruise last year and he was delightful, always smiling and very visible at meal times.
Timea and Daniel at reception were always helpful and pleasant.
Hans lived up to his reputation as an excellent cruise director, handling both the day to day aspects of his position along with the additional issues he faced due to weather challenges. We had about a dozen passengers unable to get to the boat due to weather problems in Frankfurt that disrupted flights and was on the phone constantly working to get them to the boat at the next ports of call.
We had 4 in our group delayed and were surprised to learn that even though Avalon had booked their air and transfers as a complete package, Avalon's air department does not track flights at all to let the ship know of any delays. I had to let Hans know what was happening as he was unaware and told me that it is the passenger's responsibility to call him directly with any flight delays. Be aware of this if you expect to have your air issues handled by Avalon.
The excellent bar staff of Vladimir, Bibi and Radu made before and after visits to the forward lounge very enjoyable.
Rooms were well appointed and beds very comfortable. We had to go to the front desk to request a robe and it would have been nice to have these in the rooms when we checked in.
The quality of food was excellent and we enjoyed a galley tour one afternoon with Stefan. The food is freshly prepared and was consistently cooked properly and served hot. There was a special offered each day at breakfast and several menu items that could be ordered at lunch if one did not want the buffet. The variety was very good for a ship of this size.
Avalon advertises they offer a variety of low calorie options but this is really not accurate. At both breakfast and lunch, the choices for those choosing to follow a lower fat diet were very limited and the kitchen was not able to accommodate special requests for these meals. Hot soups at lunch were consistently cream based and though there was a small salad bar, there were limited items that were prepared without additional mayonnaise, etc. Veggies were prepared with butter and meats with sauces. This was not an issue at dinner when the two people in our group - including me - that prefer low cal options were well accommodated.
Included wines were good. We did want to purchase better wines on a few nights but they were completely out of about 75% of the red wines offered on the wine list, the same situation we had encountered last year on the Affinity. I am not sure why they offer an ala carte list if they are unable to stock for it. We tried to order no less than 7 different reds by the bottle and not a single one was available. We were limited to the German wines and this was disappointing as we would have preferred some variety and were happy to pay the extra. By the next to the last night, they had also run out of vodka and Kahlua, which I found strange as well.
There were some negatives on this trip for us:
There was lots of sailing time and virtually no in cabin entertainment was available. There were three English channels and this is a cruise line that caters to North American passengers and Aussies so this is something Avalon really needs to address. Often CNN did not even have sound available. Avalon really needs to add some movie options and music channels. One can only watch progress through the locks so many times and after dark which comes very early in winter, there was no scenery to enjoy.
Only twice were we docked in any reasonable proximity to the city we were visiting. I consider reasonable a 20 minute walk at a good pace. This mean taxi fares to get us back when we chose not to take the scheduled bus transfer.
Walking groups were not grouped by physical ability and this was a hindrance in my opinion. There were most always 4 groups so it would have been easy to designate a group of slow walkers and another for those who wished to walk faster.
Internet service was more unavailable than available. I had issues sending but could receive. The people in the cabin next to us to us could send but not receive.
On this 11 night cruise, menus were much the same for the second half and more variety would have been welcomed.
There was not much in the way of evening entertainment, even for a river cruise. The onboard piano player, Ivan, had a very limited repertoire. We were scheduled to be in port late in Regensburg so looked forward to being off the ship there but the heavy snowfall caused the river to rise very rapidly and instead of leaving at 11pm we had to pull out at 4:30pm. The evening entertainer was unable to get aboard that night. Last year we really enjoyed a Christmas evening put on by the crew but this was missing this year. For a Christmas cruise, there was nothing to distinguish the season in terms of any events or entertainment.
A highlight for us was the crew show where about a dozen of the crew put on a series of skits that bordered from amusing to hilarious. Stefan and the gang of Roman bell ringers took top prize judging by passenger reaction. On the night of the 2nd crew show (a repeat of the first) we happened to be docked next to the River Countess and noticed their show taking place at the same times as ours. There was a young lady dressed in traditional Bavarian attire signing which made up the bulk of their entertainment and we noticed a number of their passengers peering over into our lounge where our staff had us bursting out with laughter at some of the antics. We were very happy to be on the Luminary with its very special crew.
Overall we enjoyed the cruise but will next year we are booked on AMA for a wine themed cruise since they offer some of the things Avalon is missing, like walking groups organized by capability, bicycles and in room entertainment. The itinerary we chose for 2011 also has 4 of the 7 nights (enough for us we decided on this trip) either as overnight stays or very late in port which will give us the opportunity to spend more time in the cities we visit.