So we had just finished a couple of frenetic weeks in the States, seeing and doing lots of different things. We had a choice between some time in Hawaii or a short cruise. I convinced my husband that a short cruise would be an excellent way to relax before we went back to work. We booked the cruise through our local travel agents, we thought by booking a promenade room we would have a slightly larger room with a lovely window and we would be able to catch up on sleep and recharge.
Upon arrival we were disturbed by the noise outside our window - on the promenade outside. We couldn't sleep because of the thudding of the bass speakers directly outside our window... I went down to the promenade and was told it should be finished soon... It really got loud when they held the parade in the promenade... The noise stopped just after midnight and started again at 8am!
We asked if we could up/down grade our room to escape the noise and we were told that there were no vacancies, and that there was nothing they could do. We were also told that our travel agent should have known and told us it would be noisy - which is ridiculous - how would a travel agent in Australia know how noisy specific cabins are on a ship in the USA? There should be a warning when you go to book a promenade room, even a clause that you need to signoff on stating that the room will be noisy. We spoke with staff on several occasions and were totally fobbed off. The constant bad music/parades/announcements from the promenade made our cabin horrible to stay in. It was really disapointing.
The icing on the cake was the final night, the parade went until 1am - even though we had to be up at 6am to clear immigration/customs (because we weren't from the USA). Apart from the lack of sleep, it took forever to clear the government red tape and when we finally got off the ship, the tour of LA that we had booked had left without us, even though we were told by the Explorations! people that the tour would not leave without us. When we asked the guy looking after buses for help he gave us a phone number to call. After calling the number and being put on hold for 20 mins we were told that we need to contact our travel agent in Australia for reimbursement. We told them that we had booked the tour on board the Mariner - they did not care.
So, in summary, we got no sleep and lost $100 on a tour that left without us because we had to go through immigration and customs...
I would not recommend this cruise to anyone who wants to get some rest and relaxation - unless they are deaf...