This was our second cruise with Seabourn, the first being the larger Odyssey. Unfortunately our arrival was something of a disaster. We had to unload our luggage at the port gate and drag it to the ship, which was not visible from where we were, nor were there any direction signs. Fortunately we met three members of crew and asked if they would help.
On board we were efficiently issued with our boarding passes and found our way to the cabin. It was clean but there was no indication that they were expecting new passengers. The bar was not stocked, no welcoming champagne, fruit, choice of soap in the bathroom. etc etc.
This was mentioned in a questionnaire we were asked to complete a few days later - no explanation nor apology was forthcoming. A bad start.