Friday Nov 26, flew to JFK, car to Hilton, hospitality desk should have been manned but staffer had left hours ahead of time. Later lerned this was a habit of this staffer.
Sat Nov 27, desk should have been manned at 8 a.m but no staffer, searched and searched, no one knew where she was, finally one Hilton employee told me "That one makes her own hours, she comes late and leaves early, every one complains"
9.30 a.m female arrives , looking like she has slept in Central Park , and still eating her breakfast as she walk to desk. When I said I had been looking for her since 8.am., she replied "So!, I'm here, whats the big deal" !!!!!
Bus to Red Hook was late, when we finally arrived there, Longshoremens rep came onto bus and gave talk saying we had to "point out our bags, and need to pay to have them put on board"
CABIN;- A 4, type was very clean, flat TV left more space on counter top. My steward Jerell ws excelllent, very pleasant young man , he gave excellent service.
Dining:- Food was average, menus showed obvious signs of "cost cutting" thoughin the quality of the product.
The service was appalling, Cunard had taken approx 40% of the trained staff for the QE and the replacements were not only completely untrained, inattentive,lacking basic English in many cases, but gave the impression that their previous employment had been that of dish washers or bus boys, not waiters used to luxury dining.
Sometimes a dish would appear , half the table would be served thenwaiter would vanish, leaving half table without food, then 30 mins later would come back and ask if table wanted desert apparently not even realising that he had left half the table without an entree.
Another night he was so slow, we had to leave without having desert or beverage because it was 8 p.m.
For first 4 nights he hailed to serve any petit fours, then for the next 7 nights we received one 1/2 inch piece of "whatever" each,
One night at 10 p.m went up to Kings Court, looking for cookies, or similar and something to drink. There was little food available, no cookies, no crackers, no bread, no milk, no bananas, just a few apples and a few oranges no soft fruit , fresh or canned.
It ws sad to see how obviously standards had fallen in the few short months since my last cruise in April
FILMS:- In Illuminations, again it was obvious no thought was being fiven to this, although the passengers were 99% mature (most over the age of 65), one day the filshowed 4 times during afternoon/evening ws "The Toy Shop" a cartoon made for 8 year olds!!!!! Perhaps the Cruise Dir, thought we were in our second childhood!!
PRODUCTION SHOWS:- These were the same one tht have been shown for last 4/5 years.
ACTS:- There were several very good enjoyable piano concerts, but the other acts were the ususal poor commedians and equally poor ventriloquist (again do 65+ year old really want to see a ventriloquist?_ Many people actually walked out during these acts, they were so bad.
I do not go ashore so cannot comment on the ports, but do wish that on port days the Cruise Director and his staff would give a small amount of actual thought concerning those of us left on on board, going to the cabin to snooze or read were the only choices. oh I forgot I could have gone to see the cartoon film made for 8 year olds!
LECTURES:- Again problems, the daily listed a lectuyr, the passengers came, but although aboard the lecturer failed to show!
Cunard is a sad example of what can happen when the "suits in the corner offices" forget they are supposed to be be providing the paying passengers with a "top of the line experience"
Instead the QM2 is like an aging opera singer who comes on stage looking every inch the star, then opens her mouth and out comes the sound a cat makes when you tread on its tail.