Variety Cruises - Very Dissapointed: Harmony V Cruise Review by Brian Johns
Overall Member Rating
Variety Cruises - Very Dissapointed
Destination: Cruise to Nowhere
Embarkation: Athens (Piraeus)
When we booked the cruise we were told that Seafarers did not have the 2010 brochure but would send us the 2009. We were told that everything was the same except the prices. However once on board we were told that we had to pay for our drinks at meal times. Whereas the brochure stated that these were free with our meals. At best with a cruise costing £3700 this is extremely mean - secondly contravenes the Trade Description Act.
As a 'Mega Yacht' we expected some level of luxury. The cabins are no bigger or better appointed than a standard cabin on a larger cruise ship. Our shower to say the least needed some tender loving care.
There was only 11 sun beds for 44 people!
It was impossible to use the lounge as the TV was on all the time with the volume very high!
The 'Full American Breakfast' consisted of some cereals and fruit was very nice, however, the More hot breakfast comprised to two hot trays. Not exactly a full breakfast!
The main meals of the day provided very good food but the only choice was for the main meal - there was never a choice even for desert!
Besides all this as we ended up spending over half the 'cruise' in Patmos Harbour due to high winds in the Aegean SEA . We fully accept that the Captain was correct in protecting our safety and comfort.
But From our point of view it is not much of a cruise sitting in a harbour. While we understand we could not keep to the itinerary we do not understand why we could not have at least cruised to islands in the area where the weather was fine. There were many much smaller vessels coming in and out of the harbour all the time. Obviously the actually cruising is a large part of the enjoyment on going on a cruise.
We may have just as well stayed in a Hotel in Patmos, where we would have had much more room and a swimming pool - for a lot less money!!! A concern is that one of the passengers had done this cruise twice before and has never been to Mykonos??!!! So three cruise and he still has not seen the island. I have since spoken to someone else who did this cruise and they also did not get to Mykonos!!
Because of the 'bad weather' we had to return to Athens by a massive Ferry along with cars and trucks. The Captains meal was brought forward a day and therefore made the end of the holiday. So the next day was just hanging around waiting to go home. Even that day the lunch and dinner were a buffet - surely one does not pay all this money to queue up for your food!! The evening meal was brought forward to 7.00pm although we could not get on the ferry until 11.00pm!!! Again, much hanging around.
In effect it took us 22 hours to get home - excluding the whole day of Thursday in effect waiting to get on the ferry. Had to pack in the afternoon and put the cases out before 7.00pm. But they where still there at 10.00 pm!!!
This was to us going to be a 'once in a lifetime' cruise. So we had hoped you can understand our disappointment. The whole idea was a luxury cruise with more room and meal choice as opposed to the large ships, but in fact it was the opposite.
On the positive side we would have to say the crew at all times were very helpful, efficient and smiling. In particular Christian was very knowledgeable and helpful. Especially with the change of itinerary and with the ferry. We have emailed no end of times to Seafarers although the lady in the office always answers these - her manager took 2 months to even acknowledge our disappointment.Had numerous excuses that he was on holiday the top man of Variety Cruises was on a trip etc etc. Over 3 weeks ago he promised to come back to me at the end of that week and guess what - !! Less