There was very little that was good about this trip. Got to the port at 12:30, and the waited over an hour to work our way through the maze to get to the TSA screening area, then it was another 35 minutes or so to get to the point where we could get to the machine to feed in our credit card and passport. Then another line before we could get our sign and sail card. Then another line to get onto the boat. Almost 2 hours from the time we got onto the boat! Then the lines at the buffet were insanely long and confusing, and the food was nearly inedible. The food in the buffet never did get better. The food was never at the correct temperature, for any meal. The presentation was awful, the steam tables covered with crusted food, and the staff was inattentive if not downright rude. The way the sweetrolls and breakfast breads were placed deep inside a corner, it was impossible to reach them without knocking over the jams/jellies in front of them. And the jams/jellies were being served from a communal jar, with a communal knife for serving the product. Yuck!
The food in the main dining room was really very good at dinner time, some of the best I have had on cruise ships. I don't understand why they can do such a great job at one meal, and not another. Breakfast in the MDR lacked alot as well...eggs benedict were crusted, hard and cold (they were served this way both times I ordered it, so it wasn't a one time thing). The deli served very good made to order sandwiches, and the sushi was quite good at the sushi bar. The pizza, both times that I tried it was hard and cold, and lacked any flavor. I didn't try the burrito bar, but a friend said it was quite good.
I got the soda card, but was quite surprised to find out that they weren't using fountain beverages, but rather pouring from open cans that may have been sitting on the bar. Not really sanitary, and frequently flat.
The way the ship is arranged, it is immpossible not to feel crowded....almost all the venues are accessed from the same promenade corrider, and when people are coming and going from dinner, going to bars or the casino, it feels like the worst of a rush hour in a busy new york subway. There were non smoking areas, but in some cases, like the piano bar, the smoking area surrounded the non smoking, and with the doors closed for the bar, it was too smoky inside to be tolerable.
It wasn't all bad....there were lots of places to get away from the crowds, and quietly read a book. There is a nice Adults only pool and hot tub, and there weren't children in the area, most of the time. Entertainment overall was good, but the production shows were a little amateurish. Getting off the boat wasn't nearly as bad as getting on.