Embarkation set the tone for this dire cruise, chaotic, badly organised, with total lack of helpful staff. From the dockside sight of the ship, she appeared tired and shabby, and the interior did nothing to improve that impression- she is dated, badly cared for, badly managed and long past her best. Stairwells are echoing , carpet-less, decor-less spaces, reminiscent of school corridors, except lacking artwork!
Welcome aboard was a drinks package sales pitch, and there were no directions given for finding cabins.
We found our way to our deck 4 cabin, with its large round window- this style was the norm for most of the ship, with the exception of a few balcony suites. the cabin was bland wood panelled, had ample wardrobe and drawer space and a comfortable double bed. Pillows were hard and slab-like, towels long past their pristine best, with only a tiny soap bar provided as toiletry, with harsh gel in the grubby-curtained shower. Requests for softer pillows were refused, and we were advised to phone room service for a few toiletries. Dining was dismal, with repetitive menus, no healthy choices, overcooked fish, poor salads and badly organised service, so tables were not served together. Alternative dining, the open buffet was very poor, with limited repetitive menus, very poor salads, and ran out of green salad in the second week, and , incredibly, butter disappeared from all menus after 10 days. Probably the best choice was a daily pasta, served with fresh parmigiano, but we expected that on an Italian cruise line, and even the most ardent pasta lover would not want it for every meal.
Entertainment was very third rate, with tired dancers, poor singers and bizarre novelty acts. If you preferred dancing, then a live trio performed, but often this turned into strange line-dancing sessions. Day time entertainment would have disgraced a holiday camp, with childish, badly organised game like activities, shouted instructions,and little entertainment value.
Several ports were tender disembarkation, which again was chaotic to the point of being worrying. Tickets were issued, by ineffective entertainment staff, on a first come-first served basis, to pushing, shouting crowds , and the whole process was so disorganised as to feel totally intimidating.
This ship completely fails to deliver a product of acceptable quality, utterly fails to deliver the promised brochure experience and is a Costa concept that needs serious overhaul