Won't Sail MSC Again: MSC Poesia Cruise Review by pegport
Overall Member Rating
Won't Sail MSC Again
Destination: Canada & New England
Embarkation: New York (Manhattan)
We travelled only two hours to port embarkation which was very convenient. Embarkation was smooth and efficient.
The ship was absolutely beautiful and spotlessly clean. Itinerary was wonderful. Cabin and table stewards were as attentive as ship's policies permitted. Few cabin services available on other lines are available on MSC. There was confusion among passengers as they arrived in their cabins because no direction was given to turn lights on in cabins. Cabin key card must be inserted in a slot to utilize power. Power shuts off two minutes after removing the key card. Great idea but instructions would be nice.
Food was an absolute disaster whether in the dining room or the buffet. Entertainment was unusual. Shows were short, stage design lacking with the same entertainers performing every show but in different time slot of More show. Theater was lovely.
Excursion management was dreadful. Excursion and reception staff were inflexible and borderline rude. While well trained in policy they sure don't have a clue as to what good customer service entails.
Disembarkation was relatively smooth except that we were told we would disembark around 11 only to be alerted at 9 am that all departing passengers had to leave the ship immediately resulting in sitting on our luggage in a cold, windy drizzle to wait for our transportation home for two and a half hours.
I wrote to the cruise line the day we returned and have yet to hear back. Have also posted on the MSC USA Facebook site with no response and to witness mine as well as other's negative comments deleted from the site. Interesting customer service tactic???
Having read other reviews, I don't want to repeat the same issues already covered but want to caution folks who may be considering this line. It's a bare bones, no frills, bargain basement experience. You won't be treated in the manner other cruise lines extend. Best part of the cruise was meeting many other wonderful cruisers from other parts of the world. We were all brought together through conversations about the disappointing cruise experience which fortunately led to more pleasant conversations. Less
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