Go for a walk around the interior and you will not see the usual elegant atriums. Watch the crew completely ignore the rules of no kids under 12 in the hot tubs. Watch the crew look the other way when it comes to the Chair-Hogs saving chairs poolside with towels and then not using these chairs for most of the day.
Most of the shows were good to passable. Cirque Dreams was the exception as it was great. The tribute to ABBA was good except that the Cruise Director appeared both bored and unhappy to be there. His attitude put a damper on activities. Too bad, since his assistant cruise director was upbeat and a fun person to be around. There was a reservation system in place to insure that all would get a seat during the week to see all the shows they wished to attend. Sadly, anytime one went to a venue, seats were always available showing that no show was ever sold out.
Sanitation on board was the best we have ever witnessed. Hand sanitizers were in every conceivable location. The ship even had crew members on standby ay the gangways so that they would spray sanitizer onto each returning passenger as they boarded from shore excursions. However there was one gross exception to this. One day, there was an accident in the kiddie pool. Someone had had a bowel movement in the water. The crew was fast and efficient in ordering the pool closed and chemicals added. They had a small basket which was used to remove the excrement from the pool. Later in the day we were told of a bar and grill inside the ship which served fries and or mozzarella sticks in the baskets they were cooked in. YES, the very same baskets that were used at the pool for non-food usage. If you cruise the EPIC, remember this when you think of dining in O'Sheehans.
Did we have a good time? Yes, but we were disappointed with what should have been a great cruise. Would we travel on NCL again? Yes, but never on the EPIC.