“I would not join any club that would have someone like me for a member” .... what a nightmare the internet, cruise reviews and some customers must be for the cruise lines and their staff.
If you are undertaking internet research to aid your cruise purchase we found the most informative review on Azamara Quest was written by Cruise Critic’s Erica Silverstein, Senior Editor. But if you can bear one more, here are our thoughts.
In summary, if you are looking for an experience similar to staying in a five star hotel then “yes, book Azamara Quest”.
Before you travel keep calm, don’t expect the Ritz but do anticipate very good service, quality, comfort and more personal space than on many other ships.
Much of our week’s experience was due to the staff, all of whom are really friendly. If you get the chance make sure you say hello to Ryszard Gusmann, the Hotel Director. There are many good reasons why Ryszard’s name appears positively in so many on-line reviews and I would commend his management and interpersonal skills. Ryszard’s influence is definitely rubbing off on his staff especially senior staff members Ludmilla and Stefania, who stood out as champions of personal five star service.
Perhaps the real difference with the Azamara Quest is getting the basics right, courtesy of the unnamed workers. Examples for us were the spotless public toilets (the cleaners are constantly almost invisibly walking the ship) and the quality of the food prepared so quickly by the chefs.
The food is excellent – lots of choice, always beautifully presented and plenty of it. Don’t miss the deckside barbecue events. We found all the complimentary wines were good quality too.
If you are seeking an extra-friendly welcome, head for the Mosaic Cafe where Yulanti, (probably the warmest person on the ship), Glen, and the pianist will always smile and say hello, even if you do not stop for a drink.
If you want something done speak to Ngawhira Fleet, Head of Guest Relations (why is it always the level headed people who end up in that nightmare job ?).
My final thought .... add to the experience and make an effort to dress up a little in the evenings, when a few more dresses and suits would certainly not be out of place.
You will enjoy and we would recommend.