Pick up at the airport was good but at the Marriott we learned that two of the seven couples on the bus did not have room keys. After the long miserable flight we were all told to wait on the bus while two more room keys were obtained. After 25 minutes waiting people that had keys gave up and wondered to their rooms.
Marriott is a beautiful hotel with so-so food and poor service, except for Roy's. The sorry outside patio service is really something to behold.
We thought River Tosca is a five star boat with three star food and service. An English speaking crew is a real stretch. Dinner at 7:30 taking 2-2 1/2 hours is excessive after a long day. Buses were neat and clean and the guide good. While on the boat we had 4 of our group of 10 get sick and none ever ate anything off the boat. We were surprised that the best meal we had while gone was dinner on our return Air France flight.
Trash is everywhere which we did not recall from a quick Cairo visit 12 years ago. It is amazing to see what the Egyptian people built a few thousand years ago and now they can't pick up their trash. The guides answer to this was that the people really don't care. This is probably the reason work on River Tosca was so shabby when it was delivered new.
One member of our group said if the trip was his first Uni-world trip he would not take another one with Uni-world. Doing business in Egypt and maintaining high quality has to be very, very difficult and frustrating.