Just completed our first cruise on Norwegian; 15 day Panama Canal. Start out with the good; the embarkation was well handled with plenty of help; first appearance of the ship was very clean and well maintained. Our balcony cabin was spacious and well laid out. This having been our 13th cruise we were somewhat aware of what to expect. For the most part, our dealing with the crew was good to very good on mostly all occasions. The choices of ports of call were good, although many of the excursions set up by NCL are nothing more than glorified shopping sprees, where I am sure they get substancial kickbacks from the merchants they take you to. I would advise doing some research and booking Thexcursions on your own or looking into one when you get off the ship at the port of call. For the sake of being brief, I will move onto the bad.

The last day, disembarking from the ship was a total nightmare. I am sure hundreds of people missed their flights home, because of the poor handling by NCL. Myself and many other passengers requested that they make announcements to advise the passengers of the cause of the extensive delays; this was to no avail.

The person I complained to offered her sincerest apologies and explained to me that her job on the ship "was a dancer". No one of any authority at all was available for me to complain to. Read more