I’m writing to let you know how DISAPPOINTED I am in Carnival Cruise Line. I have never experienced such chaos from this cruise line as I have with my passed cruise. I was on the Carnival Freedom, departing November 6, 2010 out of Ft. Lauderdale. I would like to start from the beginning. When I booked my cruise towards the beginning of this year, I was told that if my “TYPE” of cabin has a lower fair, I would get that fair price. A few days before embarkation, the fair dropped to $449 for interior cabin. (I have a print out to prove it) I contacted the Carnival Customer Service and was advised to go online and fill out the Early Saver Protection Form. I filled out the form and was told that because of the “TYPE” of cabin I had, I was denied. I have major issues with this and expressed it to the customer service department; with no resolution or concern. If you tell your customers the same “TYPE” of cabin that’s what it needs to be. I don’t care if the cabin is on deck 9 or 0, the type was Interior and should have been granted the onboard credit like you promised. All of the hidden details should have been given to me when I booked the cruise.
So I dealt with that. Once onboard, I get to the cabin only to receive half service. There were many days the cabin went uncleaned and I had to ask several times for the steward to return the EXPENSIVE reused Carnival Beach towels. I was not about to pay $24 for a towel that EVERYONE uses. There was crackling noises that disturb me and my roommate. We called maintenance and they came and put some wood chips in the crack, which only lasted for a night or two. The noise continued. Nothing was done by guest services.
THEN to top all of that, we MISSED A PORT! Unfortunately, someone was injured due to THEIR lack of good judgment with drinking. Leaving our next to last port, a man had TOO MUCH to drink and fell and injured himself. I agree he needed medical attention but do not believe the Captain, Giovanni, was considerate of the other 3000 plus guest on board. We made a mad dash back to St. Thomas to drop this guy off to get medical attention. When leaving St. Thomas, we were told over the speaker not to worry we would still make Nassau, Bahamas. Only to wake up the next morning and was told because we had to go back to St. Thomas, we were NOT going to Nassau. TOTALLY UNEXCEPTABLE!!! The captain had slowed the ship down to a crawling speed. There is no way we should have not made it to Nassau. I actually approached the Captain in passing and he was not personable at all. A lot of the guest was upset because they were looking forward to it and also looking to purchase souvenirs there as well…. A lot of our other ports rained us out, so that was like our last stop to get last minute gifts. To top all that, we were giving $18.73 for port taxes back for missing the port. A TOTAL SLAP IN THE FACE!!!! If I order a suit at a store and they don’t send it to me, they don’t refund me the taxes for the suit; they give me all the money for that suit. It was NOT our fault for missing the port, yet we all had to suffer. This was the last straw and completely ruined my vacation….
This was my 6th cruise and 5th one on Carnival. I don’t believe this is the type of service that I should pay for. I’m so disappointed in Carnival at this time. I have always spoken highly and encouraged people to take this cruise line but over the years, the service has dropped and customer service is almost non-existent. I unfortunately will be cruising on other cruise lines, since Carnival clearly doesn’t take customer service serious anymore.