Very easy embarkation. In all I think it took about 20 minutes. Huge plus.

There was a mix up with our group and we were switched to the 2ND seating. We went immediately to the dining room to speak with the Maitre D but we had 11 people in our group so they were unable to switch us back to the first seating. The Maitre D was extremely nice and I understood why they could not switch us back. Actually worked great because our son fell asleep in the stroller a half hour before dinner and we were able to enjoy ourselves without the baby.

After visiting the Maitre D we went straight to our cabin (inside). When we got there we found that room was not set up correctly and we were missing the pack and play requested for our son. We called the operator and the phone literally rang for about ten minutes without anyone answering it. Finally someone answered and told us that housekeeping would be in at three and the pack and play would be delivered then. We came back to find the beds pushed apart and the top bunk lowered with no pack and play. Again we called the operator and the phone rang for about 5 minutes straight this time before someone answered. They sent our room attendant and everything was fixed. Just very annoying that no one would answer the phones! Read more