Norwegian Epic Review

Epic Work on the Ship Needed

Review for the Eastern Caribbean Cruise on Norwegian Epic
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crusingirltn
6-10 Cruises • Age 60s

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Sail Date: Oct 2010
Cabin: Spa Suite

THE ROOM AND SERVICE ASSOCIATED WITH IT.

It started with a very beautiful TINY room. It was when the room temperature remained at 80 degrees that first day, we knew, it could be a "problem". We asked how to create tickets that would request they fix it, so we began to "put in" tickets to repair the A/C. After putting several of those that didn't work, we asked "what is WRONG"??? and they said, this is the best this room can get. We would have NEVER EVER booked a cruise knowing the room A/C was broken. For us this would have been a deal breaker, but we never had the chance to choose. We just got back the answer that this was the best and coolest they could give. It was warmer than the hall and unbearable for us. This was the start of what continued to be one "thing" after "another" on this problematic cruise.

This room had a shower in which the drain was actually lifted up on a mini hill, so the water would never go down it. This caused the room to flood, entirely, with the water waving back and forth from the balcony door track across the whole bottom to the door out. Since there was NO STORAGE AREA in this Tiny Room, our luggage and computers were all stored under the bed ON THE FLOOR. We never thought that would be a problem until the first shower, which put 3 inches of water sloshing back and forth on the entire floor area of the room. When we called, they said "oh no problem, we can clean up". Before they got to us we were walking in a few inches of water all over the room, and the door bell rang. The door out had not been designed properly so it only opened 1/2 way because the back door top thing was against the wall, so we had to squeeze in and out. When we answered they had towels to stop the water flow and we squeezed out the door way, while they mopped up. This happened for EVERY shower. There was not a real "bathroom" in this room. The toilet had a rounded door, and was private, the shower had a rounded door on the other side, and the sink was in the middle in the open. Using the sink splashed water about and was part of the design issues with the room regarding splashing flood water and ease of usage. We accepted that the "room area" was always going to flood because of the shower and sink. It DID. We put our luggage and laptops in the Jacuzzi Tub in the room. This was because we could NOT use it because of the humidity and heat it would give off, so that tub was just for show (and the safety of our luggage and other floor items that would have been soaked from the shower floods).

Cabin Review

Spa Suite

Room- Bed uncomfortable, loud banging noise during the day, no storage, not control with the room lights, no space to walk, flooded everyday, bathroom spotlight with not OFF button, door opened 1/2 way because of design flaw, sink flooding, loud bathroom flushing, no space to sit, too hot to blow dry hair or use tub, too small.

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