We tried to get the Iphone - but were told they were being serviced and would not be available for this cruise. There was alot of confusion. Some people in line were told to go to the third floor to pick up the Iphone. We asked if they had anything else (since we heard them tell someone else they did). After the guest services person searched for a while, she came back with (6) Cisco Cell Phones but could only find 2 chargers. we were told when the battery runs low to bring it to the guest services desk and they would switch batteries. Since there were 6 of us in three rooms, it was a little difficult. We then went to Chops since we were able to make a reservation for 5 over the phone, but since our son was under 13, we could not make a reservation for him (this doesnt make much sense). Chops said this isnt an issue and added him to the reservation.
We had lunch at windjammers. It was Packed and difficult to find a seat. as other wrote, it is a better idea to go to central Park cafe or the solarium for food as they are not as crowed. We then went to check out the rooms. We had rooms 7602, 7604 and 7605 (two balconies and one with a window over looking the promanade for the Kids). I paid to have the room decorated but when we arrived there was only one that was decorated. I spoke to the state room attendant (that was great) and he said he only showed one room to be decorated. I went back to guest services and they said it was schedule to be done at night during turn down. when i got back, they were decorating the rooms. This is a good example of right hand not speaking to left and we found this to be the case many times on this ship.
We then went straight to the Zip line. We got right on. Try to do this early or during off times since the wait can be over 1 hr to get on.
Another issue we had - after the first day at sea, before arriving in mexico, we were told the ships time would roll back 1 hr. No one knew why since daylight savings would not be for another week and mexico was 2 hrs back (Not one). We changed the time and asked for a wakeup call at 7:00am since we had an excursion at 8:15 in Cozumel. The wake up call came at 3:00am in the morning. That afternoon, we recieved a second message to change the time back another hour. when we asked the guest services desk, they didnt know any thing about this. They also didnt know why we need to roll back an hour other that to say " thats what the Captain wanted". They did say the roll back caused their wake up system to go haywire and thats why we got the call at 3:00am.
We did the Everyone Loves Rays excursion at Cozumel - This was fun. The place in 5 minuets from the ship and is in a small location off the main road. they really isnt a beach their to enjoy as they indicated, but the experience was nice. The sting rays were specific to this location (44 of them) unlike the cayman Island location. After the sting rays, we took a cab downtown and had lunch at Carlos and Charlys. They Kids Loved this and i Highly recond this for all the fun.
We did the Mayan ruins tour in Costa Maya. This was not really for the Kids (14 and 11), but was a nice tour. two things on Costa Maya - You can rent cars right outside the Pier Gates - They have Jeeps and Buggies to rent. There is also a large swim up bar pool in the pier complex that was great!! we spent the rest of the day at this pool and really enjoyed it.
Overall the Ship was very Nice! We loved the Boardwalk, and the Aqua Theater. We ate at chops one night and never felt that the ship was "crowded" other than Chops.
We did all the shows and they went from good to Great. We loved the Dive shows and thought the show "Fly Away" was the best.
There was some much more we did and i could right about(flow rider, galley tour, scavenger hunt, etc.).
Please let me know if you have any questions about the ship or the tours we took. Wowed777@hotmail.com