This was our 6th cruise - our first with Celebrity. Our others have been Festival Mistral, Royal Caribbean Voyager and Explorer, Norwegian Star and Costa Atlantica.
Our experience didn't start off too well, when we discovered Celebrity had booked my wife and myself onto our American Airlines, Heathrow-Miami flight, in a group of 6 (with 4 others). This meant we were allocated seats in the middle block of 5 and would have had restrictions had we not found the Celebrity agent to complain. I am 6'4" tall so really needed an aisle seat.
We arrived at Miami to find the baggage reclaim belt had broken, which changed our very quick 10 minute immigration passage into an inconvenient 1hr+ wait. This was obviously not the fault of Celebrity, but did cause frustration.