This was our first cruise and we found the Westerdam to be a beautiful ship. Our cabin was very comfortable and we found all of the staff to be very friendly and very helpful.
Dining - We went "Dine as You Wish" and never had to wait more then a couple of minutes and usually went for dinner in the Main Dining Room between 7:30 and 8:00pm. We enjoyed most of the food, and really with the amount of meals we ate on board, the few that were not done well, were really out numbered. We ate in the Lido for most breakfasts and lunches and only a few dinners. We found a wide selection, but we were a little frustrated with the beverages. The only thing besides water we would drink in the Lido was lemonade, and often it was empty and took a while to get refilled. Also, in the MDR, if you were not drinking wine with your dinner, it seemed your only option was water. I did ask for coffee with my dinner to only find out that they usually only serve coffee with dessert. The only beverage that we didn't have a problem with was HAPPY HOUR...lol...no problem there!
Entertainment - We attended showtime almost every night and really enjoyed the shows. We enjoyed the lounges, casino,an Art Auction and a few classes.
Service - We found the service to be superior and we were definitely looked after.
Embarkation and Disembarkation - We were expecting both to take a really long time having never cruised before - but it was so organized and was quick and painless.
Port Excursions are of course way over priced and you are much better off booking excursions privately. However, if you do not want to do the research and work yourself, then the ship excursions may be fine for you.
Our cruise was based in Europe, so we are not sure about other Holland America cruises, but we found that most people were 60 plus. My husband and I are in our 40's but get along with all ages and really loved the people we met. There were some honeymooners and couples in their 30's and 40's - but majority were older.
Our overall experience - loved it - we hope this will be the 1st of many more cruises, and would definitely cruise Holland America again.
Overall, our experience was amazing and we loved Holland America.