This was my fouth cruise on the high seas. Third one with Carnival, and will be
my last with them. Between being served cold dinners three nights in a row, finding a bug in my salad, and being served food in dirty dish, I must give the
Food Dept. a very low grade. We were changed to 4 different waiters, before we were served hot food. The dish I was served a very small portion of fruit in, was so dirty, it was unbelieveable. It was a cheap looking plastic dish, like you would receive side salad dressing in. It was very stained, and had a brown ring in the bottom, I know it had been there a long time. Two of our party went to the Buffet type restaurant, called "Eddies", for breakfast. There were no
clean plates to use, there was no coffee made at any of the four drink stations, and the buffett servers, had very little food in, especially the hot
food. It was like they could not handle the number of people who ate breakfast there, instead of in the Restaurant. The remaining two of us, ate in the designated dining room, and our food was excellent. It seems the one dining room had much better service and food.
We felt the drink prices, were outragious, so we didn't use our Sign & Sail card hardly at all. The credit in our Sign & Sail account was a balnce we had left over, for changing our first Cabin, which we had paid for, to a less expensive cabin. They ask, if we wanted the credit balance put into our Sign & Sail account, and we agreed. They didn't tell us, if there was a balance in the account, at the time we disembarked, it would not be refunded to us. So, Carnival keep our balance that was in the Sign & Sail account. It was our overpayment of a cabin, but they kept it, and would not return it to us. Now,
they kept the money, that we overpaid for our cabin, and didn't return it. We
found this out, the night before we were to disembark. When they gave us our
statement showing our credit balance, that is when we found out it was "non- refundable." In dealing with the Guest Service Dept. since we have been home, I have yet to get an answer to my complaint, or been able to talk with anyone, in
accounting about the dirty deal.
We felt the ports we visited, were not of interest, and the Half Moon Cay, was only for young people and kids. You had to be a beach goer, to enjoy it. Then the others, we took upon ourselves to take the tours. For the guys who gave the tours, would come down quite a bit on the price, if you dealt with them personally, and not pay the price on the ship. Carnival made money, by over
charging on the tours.
We feel Carnival has changed so much since our first cruise in 1996. The personal service is a lot less, the food is not near as good, and I especially noticed they have a very poor Diabetic selection of desserts. With so many good
sugar subsitutes out there, it seems more then just one dessert, would be offered to us Diabetics.
We believe Carnival, has changed it's desire to have bigger ships, raise their prices, and give, not as good of service. With more people, to attend to, the service, the food, and the price, is bound to change. We will never cruise with
I doubt very much, I will hear back from anyone, regarding my complaints. When you get to big, your service is less, and they got greedy.