This cruise was not up to our expectations. For such a nice ship it was filled with locals who got cut rate deals in San Juan just to fill up the ship. They made the experience much less than it could have been otherwise because they comprised over 600 guests on our cruise. For the most part they were rude, obnoxious and took every opportunity to cut in front of you when waiting in any line and would not even let you off of the elevator. Every instruction on the ship and announcement was in English and Spanish with no concern given to any other nationality that was onboard. The Puerto Rican guests clogged all of the lines and were indifferent to any other passengers on the ship. You had to push your way through them to get anywhere.

We went on a cruise with another couple who paid for a Junior Suite, but got upgraded for free to an Owner's Suite because RC ran out of Junior Suites. We paid $ 1,500 more than they did for a lower grade Suite. You would think that they wouldn't be so stupid as they could have upgraded us and given our room to our companions and everyone would have benefited. But they aren't that sophisticated and they made no effort to explain why they would do this knowing it would make one party very unhappy and that the upgrade wouldn't be a secret.

The service in the main dining room was below average since the staff was overloaded. Our level on Deck 3 had only two bar waiters so getting a drink or some wine took a real effort on your part. If you wanted to get service you had to slip them some money and then they would take excellent care of you. Until then you were just in line like everyone else and you might not get a drink until 1/2 way through dinner. The menu for the first 3 days was terribly simple and unexciting, but it did pick up the last 4 days. It is the same menu every cruise and published in the cruise directory in your stateroom. We had a suite and in room snacks were delivered every day at about 1:30. We didn't know this when we ate the tuna and salmon at 5:30 and I believe this was the reason I became ill that evening. Read more