Flew from the States to Venice on 10/4. Booked our hotel, which was recommended by a Cruise Critic member, in Mestre. We were advised to take the bus from the airport to the hotel. It was a smooth operation. The Starter greeted us as we came out of the terminal, he directed us to the bus we needed after showing him the name of our hotel. When the bus pulled up the Starter talked to the bus driver and advised him to let us know when to get off the bus. We were very grateful to him.
Arrived at Al Vivit, a lovely little converted mansion on the Piazza in Mestre. We asked a woman when we got off the bus for directions, she could not understand us and we could not understand her but she pointed the way to walk and off we went. We came to a fork in the road and asked another couple who very kindly beckoned us to follow them until we could see the name of the hotel in the Piazza. It was about a 5 minute walk from the bus stop.
The hotel staff were so kind and helpful. We neglected to ask if there was a lift and found ourselves starting for the second floor with 4 bags. The woman at the desk was quite adamant about us not carrying the bags. She carried all the bags up 3 flights of steps. The day we were checking out, there were 38 of us going the ship. We opened our bedroom doors and found the hotel had brought in extra help to carry all our bags down to the lobby. The breakfast staff were very friendly and we were also able to buy bus and vapparetto tickets at the front desk.
There were cafes in the Piazza for drinks and coffee and watching the locals push their bambinos in their carriages with their dogs. It was lovely.
Our embarkation was very smooth thanks to Annette and Lou who booked the bus from the hotel to the port.
Can't say the same for disembarkation. Sharon, Future Cruise Director barked at us all morning without a mike. When my husband asked her to use a microphone she yelled "who said that, stand up so I can see you". My husband walked up to her and asked her to use the mike as we could not hear her instructions. She stated she was talking to the wheel chair people on the other side of the lounge and we did not need to hear what she was saying.
We left our cabin at 8:00AM after the room steward banged on the door. We sat in the lounge from 8:00AM until 11:00AM before disembarking.