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Viking Neptune Cruise Review by Deise

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Viking Neptune
Viking Neptune
Member Name: Deise
Cruise Date: October 2010
Embarkation: Avignon
Destination: British Isles & Western Europe
Cabin Category: A
Cabin Number:
Booking Method: Local Travel Agency
See More About: Viking Neptune Cruise Reviews | British Isles & Western Europe Cruise Reviews | Viking River Cruise Deals
Member Rating   2.0 out of 5+
Dining 3.0
Public Rooms 3.0
Cabins 4.0
Entertainment 2.0
Spa & Fitness 1.0
Family & Children Not Rated
Shore Excursions 5.0
Embarkation 3.0
Service 1.0
Value-for-Money 2.0
Rates 3.0
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Ship Facts: Viking Neptune Review (by Cruise Critic!) | Viking Neptune Deck Plans
Southern Portraits of France on Viking
The included tours of the various ports were done by local guides and were, by far, the best part of the cruise. The tours were around 3 hours long, mostly walking, and included historical aspects, local color, humor, and loads of information. The sites we toured were varied--Papal Palace, medieval charity hospital, winery, chocolate store...to name a few.

If only I could say as many nice things about the other parts of the tour. The room was quite spacious with lots of storage, but nothing out of the ordinary. The food, although prepared by a chef with lots of skill and personality, was fair, mostly because the provisions were obviously not bought from local markets in France but rather bought in bulk at the beginning of the cruise and probably frozen or at least refrigerated.

But the absolute worst part was the customer service provided by Viking, starting with the contacts in the US and ending with the desk crew on the ship. They messed up our air tickets at least three times and it took 5 calls from my TA and myself to get it straightened out. The other couple we were traveling with had an even worse experience with the air booking.

Then the Viking concierge on our pre-cruise stay gave us incorrect advice, telling us the only way we could visit the places we wanted to visit was by booking a local private tour for 525 euros. The tourist info in Nice showed us the way to do exactly what we wanted for a total of 72 euros.

When we had questions of the personnel at the desk about places in the port, or about our transfer, or about the strikes in France, we were told that we would be given the information later when we needed it. I guess it didn't matter that I wanted to know then; they would decide what I needed to know.

The optional tours and the beverage package are outrageously expensive.

The "straw that broke the camel's back" was what happened to a couple I didn't even know on a transfer to the airport to return home. We had early flights, 6:30 AM from an airport about an hour away. That meant we had to leave the ship about 3 AM. We had "bitten the bullet" and arranged the expensive transfer before we left the US because we knew the times would be difficult. In the 9 passenger van, there were 4 of us and the driver. When we got to the airport there was another couple from our tour. Viking had made them arrange for a taxi from the city, a VERY EXPENSIVE transfer, because they had waited too late to book the transfer. I don't know how late was too late, but we had plenty of room in our van. I don't know why Viking couldn't have worked something out to help this couple. They just don't care.

And that is why I will not be on another Viking cruise--the customer service is simply abysmal.


Publication Date: 10/24/10
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