We are experienced cruisers and, due to our timeline and desire to spend a few days in New York City, we decided to give Carnival Cruise Line a try. I must say we were disappointed from embarkation to disembarkation!!! We waited in line ~2 hours to board and, once aboard, we found our bags outside our room door(not inside). We had a balcony cabin, which we found clean and sufficient; however, our cabin steward was no where in sight. At no time during our 7-day trip did he even introduce himself to us. If, by chance, we stayed in our cabin until late in the morning, we would not receive cabin service until evening (even with a 'Request Service' tag hanging on the door). Upon returning from dinner on our last evening, we found nothing in our cabin relative to disembarkation information. I had to navigate the hallway to find the steward's pantry, bang on the door and request luggage tags and instructions... really, beyond belief!!!
The ship itself was large but not well appointed. It was hard to navigate, and the public rooms seemed remote, with no large, open expanses.
Entertainment was 'so so'.....one night good, the next tolerable. Overall, the ship's atmosphere was low key. It was anything but a charged, positive, happy environment. I have to wonder if the employees are disgruntled with Carnival.
The one bright spot was the food. It was very good. We ate in the dining room each evening, but there are many other options, including pizza, Mongolian grill, burrito bar, sushi and buffet. The formal dining room reminded me of an upscale coffee shop in decor, and the wait staff was anything but superb. We chose the dining time option, so we encountered many different servers--all impersonal and unattentive, with maybe one or two exceptions.
I don't mean to put such a negative spin on my review; however, I think that any discerning, experienced cruiser would be gravely disappointed in this cruise line and ship.