This was my fifth cruise (2nd on princess) and my husband's first cruise. Overall, the cruise was nice but still disappointed in the lack of friendly staff/service on this ship.

The check in process was very easy and quick which was great! Also, the ship was very clean and beautiful. So now for the not so good......Our steward was awful! He did NOTHING to go out of his way! There were two occasions that we asked for extra towels, he acted like we had asked for a million bucks. One morning, I requested that he change our sheets, his reply "WHY?" He then responded "this is not a scheduled day to change linens". Of course, I believe his reply is totally unacceptable. There were two nights that I hung our request for fruit on the door, never did get fruit in our stateroom during the 10 day cruise. Before the cruise, I had told my husband about the animals the stewards make and leave on your bed, well that NEVER happened! I'm not sure that our room was vacuumed daily either.

The only staff that we thought were consistently nice and acted like they enjoyed serving us was the staff at Crooners Bar. The staff at the pool bars never smiled and always acted like you were a bother. We do have to give a thumbs up to the servers in the Horizon Court, always there to refill your drinks. Although the morning of disembarkation, there were staff everywhere in the Horizon Court but could not get anyone to help us, I guess they weren't worried about service since we were leaving. Read more