We had booked with Celebrity again since we had such an outstanding experience last year on the Summit. The Infinity repositioned out of Seattle (our home port) so we took advantage of the 16 day Panama Canal trip. We booked a Concierge stateroom thinking we would enjoy a little extra room and the perks of the Concierge class cabin. The Infinity needs modernizing but was kept clean and sparkling in the public areas.
Because there was employee training, we found the service was not up to par nor was the food. Our dining room food was sub-par for a cruise ship. The beef was tough and hard to cut most times except for once the Filet Mignon. The fish wasn't hot but the lamb dishes were the better choice. Everyone complained about the lobster which was overdone and tough. Our waiter had such a thick accent it was difficult for our table of ten to understand him. He often put down the wrong order for one or some of us. The assistant was marvelous and always tip-top. He was congenial and gracious. The disappointment in the over all food quality was felt by everyone else we spoke to. There were two brunches on this cruise which were fabulous - lots to choose from, ice carvings, food was actually hot since we served ourselves from the buffet. All in all, the food in the Oceanview buffet was much better even though it didn't have the "gourmet" choices. We did eat in the Oceanview fine dining room and found it to be as dull as the dining room.
Our cabin was in a great location near the glass elevators so we could always find it when we got turned around! But the cabin was not kept clean i.e. the desk always had beverage rings, there were three-day old peanuts dropped on the floor, the room was not straightened up the way we are used to. The bathroom was kept spotless which was an important thing. But otherwise, the old drinking glasses and peanuts or crumbs on the floor that stayed there for a couple days was inexcusable.
The programs on the ship were great including our Captain's Club "meet the captain" cocktail party and our Cruise Critic member get-togethers were great. We also appreciated the cold face towels and drinks when we returned all hot and dragging after a day journey out in the steamy climate! The tours were organized and good for the two we went on but this time we used private tour guides which was fantastic! Most times they were cheaper, too. Not crowded!
The destinations were great. After Acapulco, Huatulco which is charming and pristine. We loved Cartagena and would like to return. Puntaarenas Costa Rica is a abysmal port - I've been to Costa Rica before and saw the more beautiful parts of the country, thank goodness. The Panama Canal was absolutely fascinating!
All in all, I would give Celebrity Infinity demerits for the dining room food, which was a big disappointment. ( We sent back more beef than we ever had in our lives. And we are not very picky eaters! ) We will sail with Celebrity again in hopes it will be what we expected.
There were lots of places for us to sit and read and peer out on the flying fish, dolphins and sea birds.