We had an enjoyable 14-day New England & Canada cruise on the Celebrity Summit. We've sailed on Celebrity a number of times and are Elite level members of the Captain's Club. We must note that cabin and dining room service was excellent. Our cabin attendant, Sandy, was not only efficient but also friendly and he anticipated our every need. Our dining room waiter, Daniella, was marvelous. She immediately identified all our food idiosyncrasies and remembered them, but also anticipated our desires. She was efficiency incarnate, and witty and friendly too. Our head waiter, Peter, was most accommodating and helped meet all our needs.
We had looked forward to the cuisine on board, having been spoiled by it on our previous cruises with Celebrity. What a come down. The food was unimaginative, bland, and pretentious without living up to the billing. It was as pedestrian as on many other cruise lines. For example, orange juice was not even from concentrate. It was juice mixed with corn syrup to enhance sweetness. Menu items were given French titles, but lacked the flavors, the tastes that should have accompanied them.
At a number of the ports, the gangways that were extended were steeply inclined. This made it very difficult for us, and especially for the older passengers, to exit or enter the ship. In fact, on our return to Cape Liberty, the gangway leaving from deck 1 was so steep that we were forced to run down the last few feet, in order to keep our balance. On passenger, behind us, fell, and had to be attended to by an ambulance crew.
Embarkation at Cape Liberty was lengthy and took an inordinate amount of time. It seemed as if there were not enough agents to handle the crowds and then, one had to take a bus to the area for boarding the ship itself.
All in all, Celebrity turned out to be disappointing. We had hoped for much better than we got.