Husband and I along with 2 friends (who actually chose and made the booking) have just returned from 10 nights on Silver Cloud. The cruise was not chosen by us but being aware of the reputation of Silverseas we went ahead with the booking. After reading poor reviews from several sources we were expecting to be slightly disappointed.
However, to summarise briefly, the cabin (suite in cruise ship terms) was larger than the similar one we had on QM2, very clean and, I believe, had certainly been refurbished i.e. sofa, 2 armchairs, tv etc. all very new.
Housekeeping was excellent, butler service very welcome. Dining room manager was extremely helpful in finding us a table that suited 2 of our party who have quite severe hearing problems. We all found the food of good quality and always received additional vegetables etc. when asked for. Probably the highlight of the dining room was the "open kitchen" evening when a buffet was available from the actual kitchen. This was most welcome and was obviously enjoyed by many.
We have never cruised on a small ship before but, apart from the size of the swimming pool, had no issues at all. The library was good, very few announcements compared to larger ships, excellent life boat drill (compared to QM2). Would we return to Silver Cloud? Probably not because we would like to try Silver Spirit. In today's financially competitive world very good value.