Subscribe today
Get Cruise Critic in your inbox
Your Ultimate Cruise Guide

Norwegian Jade Cruise Review by Montalbano: Great cruise with a few minor glitches


Montalbano
1 Review
Member Since 2010
106 Posts

Member Rating

Cabin 5.0
Dining 5.0
Embarkation 5.0
Enrichment Activities 4.0
Entertainment 5.0
Family & Children Not Rated
Fitness & Recreation 4.0
Public Rooms 5.0
Rates 3.0
Service 4.0
Shore Excursions 5.0
Value for Money 4.0

Compare Prices on Norwegian Jade Europe - Western Mediterranean Cruises

Great cruise with a few minor glitches

Sail Date: October 2010
Destination: Europe - Western Mediterranean
Embarkation: Barcelona

We embarked in Barcelona on October 3rd. One of the people in the roll-call for our cruise organized a cruise critic meet and greet on the first night, that was very well attended. Some of the crew introduced themselves and the ship and tour groups were created or got acquainted.

When you embark in Barcelona, you should consider either a day extra upfront or after your cruise, to get a taste of this fantastic city. On embarkation day we took a walk from the Columbus monument to the Cruise terminal. It is quite a walk (approx. 30-40 minutes), but for us worth it as we enjoy walking and especially the great views of the cruise ship while walking. You can also take either a cab or the special port bus (blue bus from Columbus monument). When taking a cab, be sure to tell them to go to "Mol Adossat", which is the name of part of the port the cruise ships dock. If you just say "terminal 1" you might very well end up at the airports terminal 1.

First impressions of the More cruise ship (exterior) were very good. People were still working hard cleaning the outside of the ship, that looked brand new, probably because they take good care of it. We got really excited watching the boat.

At the terminal we arrived at prime time. But embarkation is very well organized and even though you have to stay in a line a while, it did not take long (about 20 minutes). We were lucky to be on the ship at the time the rooms were ready (14:00) and since we only carried carry-on luggage we could first check out the room, put our valuables in the safe and pack out our stuff. First impression of the room: very nice, clean and bigger than expected.

After that, we explored the entire ship and grabbed some lunch.

Navigating the ship can be hard, sometimes you don't know left from right or front from back. Good thing there are signs everywhere. The public spaces on the ship are neat, look very colorful but still luxurious. Elevators are fast, clean and plenty.

Now, just some aspects of the ship and the cruise:

Breakfast: The breakfast buffet is very complete and good. It can be very crowded in the buffet areas, but what most people don't know (or don't do at least) is that you can sit in Papa's Italian restaurant to eat your breakfast. Very nice and very quiet.

Lunch: Did not have much lunch on the boat apart from the sea day. They was a BBQ then and it was good.

Diner: Was good to excellent everywhere. Buffet is rich, complete and quite good. The main dining room food was excellent, as well as the speciality restaurants.

Personnel: They are correct, willing to please and everywhere. After a few days, I noticed the "hello sir" on each corner got a little too much for me. Also, on embarking the ship, the personnel try to (slash have an order to) trick you into selling all kind of packages and things you have to pay extra for. The prices are ridiculous, even without the extra service charge and VAT. For example, a special offer for 6 bottles of water for 22 dollars (plus extra). These 6 bottles cost 2 euro (say 1,50 dollar) in each store. Or 200 dollar for a couple of pictures. Maybe someone else likes to be fooled in spending too much, but not me. I don't consider myself cheap, but I do like to get my money's worth.

Cabin: We had an AF mini suite, which is a large balcony stateroom. We got to spend one night in a regular balcony stateroom and found it to be a great bit smaller.

Then the glitches.

On the second day, we noticed the mirror behind our beds to come loose. As we were afraid that it would end up on our heads while asleep, we informed the housekeeper about it and she arranged it to be fixed by a carpenter. When we returned back to the cabin late that night, we saw that the carpenter had tried to fix it with putting a screw on the side, which resulted in the mirror now being cracked. So we had to call in the officer on duty that night and he considered it too risky to let us sleep under a cracked mirror (so did I) and he moved us to another cabin for the night. The next day it would be fixed. When we returned back to the cabin after a port day, we were disappointed to find out that the "fix" was just some tape over the crack, and also found out that by this time the entire mirror was cracked. So, we had to phone again and urged for a solution that let us stay in our own cabin. First they told us the mirror could not have been replaced that day. But at the end, they did replace it that night, when we were on the ship. Which was a shame, as now we had bother of it and they did have plenty of time to replace it while we were on shore. But after all it was fixed.

The second glitch was a invasion of ear wigs, on our balcony, in our room, in our beds and in our clothes. This was at the fourth evening. Apparently they got on the ship while we were in port. We left our sliding door open while having diner and during that time they entered our room. I see this as our own fault. After having killed about 20-30 of them in our cabin (bed, clothes) we called for assistance and they arrived around midnight. Together we killed some more and they used flashlights to check all the holes. After we could find any other for 10 minutes, they left, leaving us a good night. You can imagine we did not have a good night. The next day we found another one in our cabin and some more on the balcony.

Now, we are not much of the complaining type. But we were a bit disappointed by the way these 2 things were handled by NCL. Sure, a mirror can crack. And yes, the bugs entering our room can be said to be our own fault leaving the door open. But still. They could see from us that being moved to another room for one night and not have slept another night really affected the way we were experiencing this crew. A small gesture or a token of consideration would have helped put it aside us faster, but I guess my expectations were too much. I was told later by someone that we should have filed a complaint. But that was not the point, I did not want a complain, only a token that someone understood what this did to us. A bottle of wine, some chocolates, anything small would have done.

Did it spoil our cruise? No, it did not. After another good night of sleep we left it behind us and could enjoy every aspect of the cruise again.

Oh, maybe someone might now think "ear wigs"?? On the boat? Don't be afraid, we were told that they did not see them yet on this boat, and not for nine years at any other. So I guess some guys just get all the luck. Less


Read more Norwegian Jade cruise reviews >>
Read Cruise Critic's Norwegian Jade Review >>

Cabin review: Norwegian Jade 11130

The AF mini suite (11130) is about 1.5 times the size of a regular Balcony Cabin. It is just bigger, does not have any other suite perks. Lots of closet space, bathroom with a bath, 'living area' with a full (bed) couch and a big enough balcony. We did not have any bother of sounds from above, beneath or beside.

Port and Shore Excursions


We arrived in Barcelona a day before embarking and stayed in the NH Podium hotel, about 800 meters from placa Catalunya. The hotel was neat, personnel was not very "warm".

We used the Bus Turistic as the main source of transportation. On the first day we did the blue tour, bringing us to the La Pedera, Sagrada Familia, Parc Guell, Nou Camp stadium and some more less exciting things. Parc Guell was for sure the highlight of Barcelona for us.

On the second day we did the red tour, with our luggage on us, to transport us to the Columbus monument and still get some sightseeing.


This port actually is not Florence (Florence does not have a port) but Livorno, about an hour and a half from Florence. This port can be used for a lot of excursions, for instance: - Florence - Pisa/Lucca - Tuscan countryside (San Gimignano, Sienna) - Cinque Terre

We did the Cinque Terre tour with NCL. The Cinque Terre consist of 5 picturesque villages build onto and into the cliffs. Great views.


Monaco is a nice place and easy to get around. Inside Monaco, you can get any bus for 1 euro per person per ride. If you want to visit for example Nice, you have to look for the bus, it's line 100 to Nice. Also, there is a "boat bus" crossing the harbor, convenient if you want to go to the casino for instance. Just take the boat bus, and then the elevator to the casino terrace.

The village of Eze should be very nice, but quite hard to do on your own as there is only one bus line that only goes a couple of times a day. The bus stop is well hidden. If you plan to do it, find out where the bus stop is located and do it first thing, so you have plenty of time left in case you miss the bus back.

Even if you don't like casino's, be sure to check it out. The building is wonderful and the square in front of it is loaded with very expensive cars.

We found Nice actually not really worth the trip... Nice shops, big boulevard, but not much to see.

Read 191 Monaco Reviews

(5.5)
At this port, Fabrizio from All Around Italy Tours was again waiting for us, for another fun day, only this time a little bit more relaxed then Rome.

He took us along the Amalfi coast and stopped at the most beautiful places. The city of Positano was very beautiful and the lunch that Fabrizio arranged at Constantino's, high above Positano and overlooking the Amalfi coast, was an unforgettable experience.

Read 647 Naples Reviews

Great city, easy to do on your own. Just grab a cab (share it to reduce costs, about 10 euro) to the Cathedral and almost all sights are within one mile walking distance.

Places you can also visit (outside the city) are the Belvedere Castle and the Antique train to Soller.


Again, Rome itself is not the port. The port is Civitavecchia, about an hour away from Rome.

We did an 8 hour private tour with Fabrizio from the company "All Around Italy". If you really want to (try to) see Rome in 1 day, it is a must to book a private tour. A bus tour, or a do it your own tour, simply cost you too much valuable time.

Fabrizio is from Rome and managed to get us almost everywhere and to skip each and every line. He even took us to the less turistic places, such as the "public secret" keyhole on the Aventine hill.

The day was killing (hectic), but thanks to Fabrizio it was one we will never forget.

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.