This member of management totally humiliated us in front of other guests, with no apology.
We spoke to Guest services, who had never heard of any ID having to be presented. But we never received an apology from this member of management.
The good Points regarding this ship:
Food Good and good service by waiters (Except the head waiter will only talk in depth to Americans, if you are from the UK, you will get a hello from him, once in 7 days of sailing, but goes and talks to the same 4 tables of Americans for at least 15-20 minutes every night)
The bad points regarding this ship:
Room size: We had a D4 Balcony cabin, that is only suitable for 2 people at a push, there were 4 in our cabin, no room to move or store luggage, when the second bed was made up, you could not use the dressing table at all.
Elevators: You will wait a lifetime for the elevators, very bad design, not enough elevators for the number of people on board.
Guest Services: Not very helpful at all, only helpful when you spend money with them.
We have cruised many times in this was the worst experience we have ever had on any cruise.
Always remember BIG is not BEST