Hi, my husband and I have just returned from the Mediterranean cruise on the Queen Mary 2. We found all the staff to be exceptionally attentive and nothing was too much trouble. Check in was swift and trouble free. The cases were delivered to our room within in the hour.
The food was wonderful with a great choice and service in the Queens Grill. Our suite was very spacious with a well lit dressing table, more than ample storage having a walk in wardrobe including a set of deep drawers in addition to a triple wardrobe. The bathroom was large and comfortable with a jacuzzi bath and well lit mirror plus lots of storage. Our room was cleaned thoroughly every day and towels replaced twice daily. The laundry's, of which there were several on various decks, had free access to both the washers, dryers and soap powder. Ironing boards and irons were also freely accessible in the laundry rooms. The only slightly negative comments are that the restaurants (including the Queens grills and lounge)are all situated on the 7th deck looking out onto the passenger walkway which is used for storing the life rafts in a lot of the area. The view of these rafts is not what one would expect whilst dining.
We found the standard of entertainment in the Royal Court Theatre to be rather disappointing with poor choreography and singing. We see that the Queen Victoria and, (we think) the New Elizabeth both have the Queens dining area on a higher deck with uninterrupted sea views and the Queen Elizabeth has formed it's own theatre company so both those concerns will be solved.
I can say that our cruise was without doubt the best holiday we have ever experienced, how lovely not to have to negotiate hideous airports, we have now booked another trip, this time on the Queen Elizabeth's journey next September to New York and the coast up to Canada and returning to Southampton next September and just cannot wait. Wonderful wonderful staff and a superb holiday.