“The Big Bang(s)”
Cruise review of Norwegian Sun

David Bell Norwegian Sun 2 The Big Bang(s)
David Bell
Member Since 2009
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We lost several nights of sleep in our interior room because of loud banging and vibration. The sounds were similar to a sledgehammer on steel and happened during rough weather (and we had some). These loud bangs occurred up to 200 times per night depending on size of the waves. The sounds were also heard by several staff members although no solution was ever found.

The buffet was miserable. Guests frequently had to wait up to 10 minutes to get a coffee cup. Seating was extremely crowded and the seating area was dirty. Trays were unavailable to carry food to a table. The tongs used in the buffet required brute strength to operate, hard to pick up food with them. Wait staff wandered around with cleaning rags and totally ignored the dirty tables. I put a bag on the floor under the table while eating and the bottom of the bag was loaded with crumbs and food when I picked it up. The staff at the main dining rooms offered much better service.

The ship's public toilets frequently did not offer toilet paper nor paper towels. Additionally, the hand dryers often did not work.

Overall the room stewards were quite helpful and cheerful but too many of the other staff members such as those at the public counters bordered on rude, hard to detect a welcoming manner aboard this ship.

We opted for transportation from the ship to the hotel in London and for 4 hours the van driver wandered around trying to find the Kensington Hilton. Finally he dropped us at a Hilton which turned out to be the wrong one and we taxied to the correct location at our expense. Just another nail in the coffin.

Norwegian Sun Cruises to the Baltic Sea
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Family Balcony

Port and Shore Excursions

Traffic was awful, took a long time to get anywhere. Catherine's Palace and the Hermitage was incredible. Zero shoping the first day. Second day shopping much better, the guide was very helpful. Traffic on the second day also much better, perhaps the driver was more knowledgable.

Port
Ship anchored far from the city so an hours bus drive away. Then turned loose for 5-6 hours shopping and touring about 9am when the city does not open up until 11. Quite a waste of time.

Published 10/06/10
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Norwegian Sun Cruises to the Baltic Sea
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