Embarkation was easy even though there was a large crowd. Our room was a balcony suite on the Dolphin Deck. The room furnishing are dated, but acceptable. My only complainant was the mattress, it was very lumpy. The room Steward service was top notch.
We ate in the Capri dining room and the service was excellent. I felt it was much better than the service on Holland America. The food was just as good or better than Holland America.
Bar service was the best we've experienced. The bars have a "happy hour" after 8:00 PM, and certain beers and drinks have a reduced price. Princess does not supply a receipt for beverage purchases, so check your bill daily. We found on two occasions we were charged the non "happy hour" price for drinks, but that was corrected immediately.
TOURS- numerous people were complaining about the confusion in organizing tours.We only took 3 tours but we did not encounter any problems.
DISEMBARKATION- Our ship was due to dock in Civitavecchia (Rome) at 04:00 AM, but it docked well before that. We had a flight leaving at 10:20 AM and some people felt that we would miss our flight. We used Princess transportation and we were off the ship at 6:15 AM and at the airport by 7:30.
Overall this was an excellent cruise and after 14 days on a ship we had only 2 minor complaints. We were sorry we had not booked the cruise all the way to Venice