Just returned this morning from the Veendam cruise to Bermuda, seems like all of the complaints about the air conditioning have been repaired, heard not one about the air tempretatures. We have many cruises with RCL, NCL, Seabourne, and HAL. Holland was/is the best of the group.
Cabin was large and very comfortable, due to some rough weather going to and from Bermuda, while we skirted the hurricanes, we were glad to be on a lower deck and somewhat forward. Both cabin stewards were simply wonderful, lots of ice, towel creatures and always very clean.
Embarkation went very smooth and the entire process got us onboard within an hour.
While much has been made of the Veendam's age, the refurb seems to have been successful, some areas show age but therre crewman always working to clean and polish everything. Public areas were somewhat small but cozy.
We had an assigned seating at a large table for first dining, waiters always attentive, food was always hot, however sometimes slower than should have been. Pinnacle grill food was worth the upcharge, book prior to sailing if possible because it fills up very fast.
Since I came aboard wounded, fresh from Afghanistan, we were unable to partake in any shore excursions, however docking on Front street in hamilton allows walking to just about anything you need. Did hear comments from other passengers who did some of the offered excursions and heard no complaints.
The entertainment onboard was truly great they (the staff) gave it their all, every night they performed. The comedian was excellent, and from the applause many passengers agreed.
The Indonesian and Filipino staff always gave a friendly greeting and truly seemed concerned with each passengers comfort and satisfaction, especially the hard working staff at the Lido cafeteria.
The only sour note on the whole experience was the Hotel Manager from Belgium. He treated us in an insulting and very rude manner, hope you don't come across him while onboard.
Disembarkation was very quick and seemed efficient.
Would totally recommend this Veendam to Bermuda to anyone.