Check-in was no problem. The cruise departs at 3:00 and they let us board at 1:00. I was really looking forward to the Explorer cruise as I had gone on a Carnival Miracle the year before and had a great time (food was excellent--gained 10 lbs, service was excellent--smiles everywhere, and entertainment was okay). I was so disappointed and vowed never to go on anothe royal carribbean again.
Problems with the Explorer of the seas cruise:
Food and drink first: Food tasted horrible, was not properly cleaned/plated correctly. There was hair in one of the entrees given to us. My ginger ale had a big piece of black brush/lint in it (very repulsive). The shrimp tasted spongy and was not deveined (i.e. shit was not cleaned out.) The drinks were extremely watered down and soda was incredibly flat tasting.
Service: Every dinner meal took over 2 hours to finish. The wait staff was incredibly slow. We basically sat for 30 min after every plate was finished before we were served a new plate. At breakfast, we sat down at a table for 6 and shared with another couple. The couple got up and left after a few minutes but their plates were never cleaned up the entire time we sat there even though 2 new people joined us at the table. The wait staff did not even come with the breakfast pastries for us to choose from. The bar staff did not serve one of our friends for no reason and just ignored him. The entire staff appeared very disgruntled and mentioned there had been cuts.
Cabin: The shower was so tiny that I had trouble turning around to shave. I am a size 4 girl so I can't imagine how anyone fit comfortably in the shower. Room was really tiny, only a few inches of space to walk around.
The bath towels had yellow stains on them. I don't understand how they can clean the room and give you towels which are stained all over. The beach towels also appeared dirty.
I wished I had saved my money and gone elsewhere. We had a big group of 40 people and the majority of us were very disappointed with the trip.