Norwegian Jewel Review

Worst cruise ever! Unfriendly unclean and just plain rude

Review for the Bahamas Cruise on Norwegian Jewel
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arand77
First Time Cruiser • Age 40s

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Sail Date: Aug 2010
Cabin: Mid-Ship Inside

I just came back form a cruise out of NY on the Jewel and had a horrific experience! Not one seemed to care on the boat or would give me the time of day to actually hear what i had to see or look at pictures I took to prove how bad things were. I was 23 weeks pregnant with 3 boys 17, 10 and 5 on board expecting the same experience I got form Carnival, Royal, and Disney and nice relaxing vacation but got the worst vacation ever.

Room service-- The first 2 nights my room was never turned down which meant the first night I had 3 boys and myself and 3 beds( we had no clue there was a bed underneath one of beds). The next night I found bed myself and dust that had been there for months along with dirty cups and old candy, my son has bad allergies and I asked for it to be cleaned which it never was(I even asked for vacuum to do myself). Sheet had blood or some stains splattered on them ever day and every day I would say something and everyday I would get them again. Then I had dirty gloves form when the actually cleaned left on my toothbrushes(how gross). Room service took over an hour to even get. We never had towels ever bath towels nor pool towel I had to send my son every day.

Restaurant- Took 2 hours to have dinner the first night because apparently after we ordered waiter left and no one came to our table to bring our food till i flagged someone down who said oh wait and left and 20 min later came back and retook orders( no apology or anything). We had silverware with so much left over food on them it was disgusting and there were bugs in the food that we showed waiter who laughed it off only to have my son sick an hour later in his room, when i called again all they did was send me chocolate covered strawberries no apology or anything. The buffets were set up so badly that my child was actually afraid to go in line but my older son was afraid to get sick again in a restaurant. The extra restataurants I was charged for something i never went to and alcohol I never bought( mind you I am pregnant so the sushi place/alcohol is not for me). They would not remove till i asked for my signature which after waiting an over a hour at desk wasting my vacation on this they could not produce and removed with a nasty comment about how some pregnant women do not care and do drink smoke and east sushi I was mortified!

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Mid-Ship Inside

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