Customer service at the front desk was OK, were it was not was at the excursion desk, they looked so angry and p...ed off at everybody, I thought this was probably there last cruise before there time-off but no! they still had many months to go! I confided in other guest and they all had the same impression. But this was not just an excursion desk problem but pretty much all people with positions (higher up the food chain) but not the servers, greeters etc.
As for Food, it was OK, once you got at it. The main buffet room was not well though of. Not enough chair to sit down, and if you had forgotten something, it was a long way back which was sometimes ridiculous with all the older crowd. As for the restaurants, well the food was good but the nickel and dime thing was not my cup of tea. To ask for 25$ additional for a restaurant is OK but to ask for more money when ordering lobster in the menu is really bad. It did sound to me like desperation and no class.
The last thing i would like to review is the pools. Usually you have 2 separate pools on cruise ships, one that is quiet for adults and another one with a lot of action and music. Well this does not exist on this ship, Norwegian miss out on this one. Both pools are one beside the other, so if you want to relax and have a quiet afternoon at the adult pool forget it!
We were very much disappointed in Norwegian because of the service and the nickel and dime philosophy. Was saved it a little was the great places we went. As for the future, well Norwegian will not be on our list for a long time. What we will be trying for the first time next, is a new ship, the Carnival Magic in May. I just hope that the other companies do not become like Norwegian and Nickel and dime you to death!