Just arrived back from Baltic Capitals cruise on the Norwegian Sun, and what a wonderful time we had. Freestyle dining suited our needs perfectly, and the food on the whole was very good. Our inside cabin was fine, and our friends ( family of 4 arrived without a cabin number) were upgraded to balcony, and as they were first timers that was a nice surprise. As we have only cruised on Golden Princess before, we can only compare NCL against that.
Breakfast buffets in Garden Cafe and Great Outdoors is a dog eat dog affair when it comes to finding a table, food is fine but it is a bit shambolic, the whole experience My tip would be to go to Seven Seas and have waiter service, or Pacific Heights for omelette's and waffles, but check times for this. Buffets are open at MOST but not all times during the day with a nice selection of fair on offer. Dinner in Seven Seas, Four Seasons and Pacific Heights were all very good. We did try Il Adagio ($10 cover charge) but found menu no better than the other restaurants and the service was very slow, so we never tried any of the others. Although most of the staff are polite and nice, there are a few that need a week in "charm school" especially when asking for a table for seven (our group size) apparently pushing two tables together is the hardest thing in the world to do, until a waiter/waitress says that it will be no problem, then you see an icy glare from seating manager. It does become apparent that NCL go for cheap docking fees as you seem to be docked at the furthest point away from were you want to be in some ports.
We thought that the $12 per person per day service charge was a bit steep on top of 15% gratuities on drinks, so I went to Reception and got it reduced to a more reasonable (in my opinion) figure, but they will only let you do this on the last two
days of the cruise, why? Who know's.
On your first day aboard beware of a staff member coming around asking if you would to attend a Indian Buffet on the 2nd week of the cruise. He quite conveniently forgets to tell you there will be $15 per person cover charge on it.
These are just a few little niggles we found, there were no major problems and we would not hesitate to cruise on the Norwegian Sun again if the itinerary suited us, we had a great time.