Me my husband and two teenagers aged 17/16yrs boarded the thomson dream in palma on 3rd august 2010,the nightmare begins.We arrived at the ship to be told we would not be sailing that night as the cold water tank needed replaced so therefore we would be spending the next day in palma until the next night when we would sail at 9pm. We were told as a good will gesture we would be given £50 each onboard credit, an insult as im sure no one got this cruise for £50 per day plus we were missing out on our day in tunisia. We were about the last passengers to board and the ship was a nightmare. We paid extra for deck 7 and adjoining rooms, we got deck 7 but three rooms apart. We had to go straight for dinner and as our bags were not onboard yet this was abit uncomfortable in the clothes we travelled in all day so we could only use the self service restaurant which was abit like school dinners, everyone queuing. up with their plastic plates. The next day was no better, after breakfast we went to customer services to put credit on our ship cards and had to queue behind alot of people complaining about smell, damp cabins etc. Looked around ship to get our bearings map of ship laughable everyone completely confused had to trail around deck 9 cabins to find way to restaurant complete maze. Buckets everywere collecting water, smell horrendous. Not enough lifts for amount of people. Constantly saw workmens legs dangling from wholes in the ceilings doing repairs. All public areas in bad need of upgrading, shabby walls, carpet,furniture. Our cabins not to bad compared to what other people were saying. We had no hot water and had to take cold showers then the water was off completely we could only use the loo. POOL: areas were atrocious 2 pools were extremely small as for jacuzzis these were the size of baths and freezing situated right outside restaurant not pleasant when u having ur lunch to watch people scream trying to get in. Kids used these as kiddy pools and the noise and splashing made it an obsticle course to even get into the restaurant watched people slipping and falling all the time.The onboard activities during the day were atrocious. Our 17yr old couldnt even get the staff to organise football they couldnt be bothered organising the youth, the activities at the pool was rotten with bar staff trying to mix cocktails etc just making fools of themselves by dropping bottles,glasses etc.was glad to put in earphones to block this out. RESTAURANTS: waiter service on deck 4 nice but be prepared to queue, ala carte deck 11 joke £20 each extra for same service as deck 4. self service on deck 9 like school dinners lond queues and walkthrough for outside deck. menu hit and miss had spanish theme night with roast beef and yorkshire pudding?? DRINK: biggest joke yet, thank goodness we didnt pay for drink package. Prices like at home, when ordered mineral at least you got can, shorts not branded and most undrinkable, beer only good on first day or days when new passengers arrived then you were served flat and tasteless sloush passed as beer, my husband and other people were comstantly sending the pints of beer back even when my husband ordered bottled beer it tasted exactly the same as the flat rotten stuff, when he asked for the bottles not to be opened until in front of him the staff refused.I drank rose wine but from the 2nd day they served a clarit mixture and told me it was rose, undrinkable, when new passengers joined our ship at barcelona the good rose was served for a day haha. ENTERTAINMENT: brilliant at night in the theatre and bar. Staff worked there socks of. My 16yr old daughter found it very upsetting the night the staff performed very sad. PORTS: extremely poor, have been on numerous cruises and always loved the port stops but not with this ship, we were like the poor relatives every port seemed to be the cheapest they could get us into, even to say the france port was more like a naval port end barcelona a laugh, we were so far our it cost 20euro to even get out of the port area. Finally this whole setup is deplorable, we feel that thompson have taken over this ship fom costa when theyve finished with it and boy does it show. Passing this of as new addition to the thompson fleet before fully refurbishing it. Taking passengers on board charging good prices when obviously its not ready, using the cheapest ports well someone has to pay for the repairs and imminent overhaul asnd as you can see its the gullible passengers.