We spent 3 weeks in the Hawaiian Islands on Maui, Honolulu and Kawai prior to boarding the Pride of America. We found Hawaii to be a very calming, relaxing almost spiritual place (and we are not spiritual people). The local people are very relaxed, friendly with a very giving nature.

Overall we were extremely disappointed with this cruise. It was like a culture shock boarding the ship to a mainly American crew who were there for all the wrong reasons. The service on the ship was disgusting in every regard from the cabin steward, who we very rarely saw, to the rude and obnoxious restaurant wait-persons. They all put on a phony "welcome" greeting but basically did not do anything to provide good service. Probably most of them were there to enjoy the Hawaiian Islands and the ship was a means of them getting around. The staff were loud mouthed in the restaurants and public areas, charged around everywhere and purposely walked directly across your path - they "own" the ship!

We have done many cruises on large and smaller ships with the crew coming from cultures who know how to provide genuine service. Read more