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Celebrity Constellation Cruise Review by maransull: Constellation - what's with customer service??


maransull
1 Review
Member Since 2009
0 Posts

Member Rating

Cabin 4.0
Dining 4.0
Embarkation 1.0
Enrichment Activities 4.0
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation 4.0
Public Rooms 5.5
Rates 5.0
Service 3.0
Shore Excursions 5.5
Value for Money 5.0

Compare Prices on Celebrity Constellation Baltic & Northern Europe Cruises

Constellation - what's with customer service??

Sail Date: June 2010
Destination: Baltic & Northern Europe
Embarkation: Amsterdam

Like a few other reviewers, we were delayed from boarding in Amsterdam on June 9 because of the norovirus. It was appreciated that the Constellation staff were trying their best to eliminate this "bug" but I found out first hand that it didn't work. Starting the evening we returned from Helsinki, I was between the bed and bathroom for two days -- believe me, you don't want to get this virus. I never stepped foot in St. Petersburg, the port city that should have been the highlight of our trip, and the third day when I finally felt okay, I still had no appetite. My husband came down with a mild case on the last day but the nurse was extremely rude and decided she wasn't going to write up his illness. We asked her to document his case and her attitude got worse. Also, we received a form letter from customer service apologizing for our experience and their "gesture of good will" was to discount another cruise that we would have to take within a year. We felt we should have been reimbursed More for the days lost on this cruise and not forced to buy another cruise. Our travel agent could get nowhere with them and thus, I am writing this negative review and will not recommend Celebrity to others.

We thought the entertainment was very mediocre on the ship (Disney does it best), although the theater was very nicely rennovated. We enjoyed the martini bar for our before dinner cocktails - the bartenders are quite entertaining. The Rendevous lounge was excellent and had a talented group. The casino was very clean - as was the whole ship. They really need to rennovate the balconies - a lot of rust and worn chairs on ours. The shops were nice and the prices were pretty good.

We had the 8:30 dinner seating and enjoyed that time because there was no rush when returning from excursions to get to an early seating. Food was better than expected and our wait staff was terrific. The escargots appetizer was amazing - we ordered it every night.

We were on the Vista Deck 7 - very convenient location near the elevators. The only complaint regarding ammenities on the ship was the lack of a self-service laundry and/or ironing facility. You cannot bring a travel iron and are forced to wear wrinkled clothes and bring plenty so as not to pay high fees to have the ship launder or press your clothes.

Disembarkation was a disaster for us, due to our bags being taken to a special area for fumigating them since we had the virus. We went ahead to the airport after being told they would be there but it took almost 2-1/2 hours to get them and we came close to missing our flight. We flew Lufthansa home to Florida and it was a GREAT airline. Less


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Cabin review: Celebrity Constellation Deluxe Oceanview Stateroom with Veranda Penthouse Deck (6) 7039

Good location near elevators on Deck 7 - never heard hall noise at all. Balcony needs refurbishing. More hangers in closets are needed.

Port and Shore Excursions


The highlight of our trip was our pre-cruise tour in Paris and Amsterdam. Our guide, Nadine, was fantastic and went out of her way to make sure everyone was taken care of. The hotel in Paris could have been in a better location but it was very clean and modern - breakfast buffet was a little disappointing in Paris but the one in Amsterdam was great. We did a lot of walking but taxi's are very inexpensive and you must take one to Montematre and Sacre Coure Church - walk around the small town area up there - very quaint. We were taken to Notre Dame Cathedral - amazing - on a bus tour along with the usual highlights of Eiffel Tower, Arc d'Triomphe, etc. The Louvre was beautiful but once we spent an hour and saw the Mona Lisa, we preferred to walk around outside. The sidewalk cafes are wonderful and we had beautiful weather to enjoy them.

The high speed train to Amsterdam was very smooth and we enjoyed a canal cruise and our group dinner that evening. A few of us walked around the "Red Light" district - we're in our early 60's and found it very eye-opening! Don't take young children or teens there.

Don't miss the Ann Frank House tour - extremely moving and interesting. Took a bus tour of Amsterdam prior to being taken to the ship, where we waiting for 4 hours to board.


Our view of Helsinki was from the bus - lots of government buildings and churches - very clean. We drove to Porvoo, a small town that was delightful to walk around but we could have used more time there. We boarded a boat that took us to Haikko Manor, a beautiful large home that is now a museum/hotel. Food was excellent. Back in Helsinki, we toured the Rock Church - really amazing.

Read 335 Helsinki Reviews

Warnemunde is a small port city within walking distance of the pier and we had a fantastic lunch sitting outside after our morning tour of Rostock. We would have liked to see Berlin but the 3 hour train ride to and from there seemed a bit much. Some of our traveling buddies loved it though.


What can I say - I missed it! My husband did go on the 2nd day and felt "if you've seen one palace, you've seen them all". Very somber and rude women guards everywhere. He felt like they didn't want tourists there.


Don't miss getting up early for the cruise into Stockholm - very beautiful countryside and rural homes along the river. Vasa Museum was so interesting and the 17th century ship that sunk and was brought up from the harbor is amazing to see. We visited a church where the Crown Princess was getting married that Saturday, and the whole town was preparing for the big celebration.


Tallinn was our favorite port - there is no need to take an excursion - walking around the Old Town area is fun and the gift shops and restaurants are numerous. Too bad the ship departed at 3 p.m. - not enough time there. Had lunch in the town square which was filled with people on a beautiful sunny day.

Our last port, Copenhagen, was interesting. We toured the Rosenburg Castle and saw the crown jewels. Tivoli Gardens was okay but if you've seen it once, go somewhere else. We only had about an hour there so didn't have time for lunch in a sit down restaurant.

Read 351 Tallinn Reviews

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