Constellation - what's with customer service??: Celebrity Constellation Cruise Review by maransull
Overall Member Rating
Constellation - what's with customer service??
Destination: Baltic Sea
We thought the entertainment was very mediocre on the ship (Disney does it best), although the theater was very nicely rennovated. We enjoyed the martini bar for our before dinner cocktails - the bartenders are quite entertaining. The Rendevous lounge was excellent and had a talented group. The casino was very clean - as was the whole ship. They really need to rennovate the balconies - a lot of rust and worn chairs on ours. The shops were nice and the prices were pretty good.
We had the 8:30 dinner seating and enjoyed that time because there was no rush when returning from excursions to get to an early seating. Food was better than expected and our wait staff was terrific. The escargots appetizer was amazing - we ordered it every night.
We were on the Vista Deck 7 - very convenient location near the elevators. The only complaint regarding ammenities on the ship was the lack of a self-service laundry and/or ironing facility. You cannot bring a travel iron and are forced to wear wrinkled clothes and bring plenty so as not to pay high fees to have the ship launder or press your clothes.
Disembarkation was a disaster for us, due to our bags being taken to a special area for fumigating them since we had the virus. We went ahead to the airport after being told they would be there but it took almost 2-1/2 hours to get them and we came close to missing our flight. We flew Lufthansa home to Florida and it was a GREAT airline. Less
Cabin review: 2C7039 Deluxe Ocean View with Balcony 2C
Good location near elevators on Deck 7 - never heard hall noise at all. Balcony needs refurbishing. More hangers in closets are needed.Read All Deluxe Ocean View with Balcony 2C (2C) Reviews >>
Port and Shore Excursions
The high speed train to Amsterdam was very smooth and we enjoyed a canal cruise and our group dinner that evening. A few of us walked around the "Red Light" district - we're in our early 60's and found it very eye-opening! Don't take young children or teens there.
Don't miss the Ann Frank House tour - extremely moving and interesting. Took a bus tour of Amsterdam prior to being taken to the ship, where we waiting for 4 hours to board.
Our last port, Copenhagen, was interesting. We toured the Rosenburg Castle and saw the crown jewels. Tivoli Gardens was okay but if you've seen it once, go somewhere else. We only had about an hour there so didn't have time for lunch in a sit down restaurant.
Read Cruise Critic’s Celebrity Constellation Review >>
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