I was quite dismayed to find such a glowing review for the Sea Princess, cruising from San Francisco to Alaska June 2010. The author, who stayed in suite D753 implied that those who gave the poor reviews did so because of the class of service they had paid for on the ship. She then continued to describe the suite in glowing terms, as well as the food, service and overall experience.

Part of the reason for my dismay is because we had been on the previous sailing, and in the same suite as the author. Like most of the reviewers, we found the service and food to be extremely disappointing and nothing close to the quality we have come to expect based on our previous sailings with Royal Caribbean and Holland America.

The author further implies that those who don't go on their cruise with an attitude to have fun and enjoy are responsible for their own rotten time. Tell me, who doesn't go on a cruise with the intention of having a great time? Of course that is the goal of everyone on board. However, the quality of your experience can be greatly affected by the quality of the food, customer service, amenities, options, etc. offered by a cruise line and each ship. These are the issues that are coming under fire on this cruise line, ship and sailing, and all are very valid criticisms which can dramatically affect the experience of cruisers. Read more