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Celebrity Summit Cruise Review by doug508: Disappointing Cruise to Bermuda

1 Review
Member Since 2010
3 Posts

Member Rating

Cabin 5.0
Dining 3.0
Embarkation 5.0
Enrichment Activities 5.0
Entertainment 5.0
Family & Children Not Rated
Fitness & Recreation 3.0
Public Rooms 5.0
Rates 4.0
Service 2.0
Shore Excursions 3.0
Value for Money 2.0

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Disappointing Cruise to Bermuda

Sail Date: June 2010
Destination: Bermuda
Embarkation: Bayonne (Cape Liberty)

We sailed on the June 27 cruise to Bermuda onboard Summit. We had cruised with Celebrity six times previously, most recently in January, 2010 on the Summit from San Juan. We like Celebrity very much, but this cruise was by far the worst we have experienced. The ship being filled to capacity, coupled with a drastic reduction in service staff, resulted in an experience that I would categorize as bottom tier.

To begin, the food was mediocre at best. One evening, the chef's recommendation was a meatball (need I say more?!). One person at our table had to send her salmon back twice because it was overcooked and another person complained that the sirloin steak was like shoe leather. We were seated at table 405, next to the Captain's table, and I would have thought the service and food would match the view, but it was not to be.

In the lounges, bar waiters were few and far between. In the Rendezvous lounge, next to the main dining room, there was only one waiter More immediately prior to dinner, and needless to say, he was unable to keep up with the demand. We went to the Revelations bar on the 11th deck for a mini-concert by an acapella group, and a waiter took our order but didn't deliver it for 30 minutes; then he never returned my Seapass card, so it had to be replaced. On sail-away day from Bermuda, there were no waiters at all on the 11th deck. Just terrible staffing. Less

Published 07/06/10

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Cabin review: Celebrity Summit

Good balcony, but not private (dining room on 10th deck overlooks). Bed was very comfortable, as was sofabed. Butler served us breakfast several times in suite, and was a great time saver.

Port and Shore Excursions

Unfortunately, Cruise Critic hasn't updated their port list, because large ships visiting Bermuda are docked at the Royal Navy Dockyard, not Hamilton or St. George's. So I'll include this under Hamilton.

The dockyard is quite distant from the rest of the island. By far, the best way to travel from the dockyard to Hamilton, and especially St. George's, is by Ferry. A taxi ride to Hamilton will cost almost $50 with tip and takes about 30 minutes. Buy a 2 or 3 day transportation pass and get unlimited ferry and bus service. There are special buses taking people directly from the ship to Horseshoe Beach, which saves time and money.

Don't book shore excursions through the cruise line. Instead, visit the tour booth at the dockyard. Taxis are a great way to see the island and cost $40 an hour for sightseeing (1-4 people)- much better than being crowded on a tour bus (which can't go to some parts of the island due to size limitations).

Few ships visit St. George's anymore (Veendaam currently does). Evidently, the Bermudian government wants the cruise lines to use their ferries to tender passengers into St. George's and the cruise lines want to use their lifeboats. So we get an extra day at sea instead of another day in Bermuda because the two parties can't agree. Disappointing- I'd rather be in Bermuda than at sea!

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