We sailed on the June 27 cruise to Bermuda onboard Summit. We had cruised with Celebrity six times previously, most recently in January, 2010 on the Summit from San Juan. We like Celebrity very much, but this cruise was by far the worst we have experienced. The ship being filled to capacity, coupled with a drastic reduction in service staff, resulted in an experience that I would categorize as bottom tier.
To begin, the food was mediocre at best. One evening, the chef's recommendation was a meatball (need I say more?!). One person at our table had to send her salmon back twice because it was overcooked and another person complained that the sirloin steak was like shoe leather. We were seated at table 405, next to the Captain's table, and I would have thought the service and food would match the view, but it was not to be.
In the lounges, bar waiters were few and far between. In the Rendezvous lounge, next to the main dining room, there was only one waiter immediately prior to dinner, and needless to say, he was unable to keep up with the demand. We went to the Revelations bar on the 11th deck for a mini-concert by an acapella group, and a waiter took our order but didn't deliver it for 30 minutes; then he never returned my Seapass card, so it had to be replaced. On sail-away day from Bermuda, there were no waiters at all on the 11th deck. Just terrible staffing.