The scheduling of our trip with Viking could not have been smoother. Our documents were accurate, arrived as scheduled, and the flights and transfers went without a hitch. We were very surprised to see our transfer guide still there waiting for us after our delayed flight and long customs entry. We fully expected to have to find the ship on our own in Moscow- but no - she and the van were still there! We knew it was going to be a good trip after that kind of service.
What I will tell you is that the staff was friendly, helpful, knowledgeable, and available at all times. They were very organized and did what they said they were going to do.
The food was good, presented well, and served by staff who were pleasant and anxious to serve well and learn more about their guests. We were also anxious to learn about them and so it was always a time to look forward to for us.
Our daily shore excursions were wonderful and better than the Viking descriptions of course. And the opportunity to follow-up with questions at the daily lectures on Russian history was great.
You will not be impressed with the ship if you have taken their other upgraded ships and you are touring in 2010 but it is comfortable, clean and will be upgraded for 2011. We found that it was exactly as they described it so no surprises there.
In summary, a great trip that we highly recommend.